Privacy Policy
Effective Date: June 2026
At Proclaim Caribbean, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.
Who We Are
Proclaim Caribbean is an airline compensation and claims management company that assists passengers in pursuing compensation for delayed, cancelled, overbooked, or otherwise disrupted flights.
Website:
https://proclaimcaribbean.com
If you have any questions regarding this Privacy Policy or your personal information, please contact us through our Contact page.
Information We Collect
Depending on the services you use, we may collect:
- Full name
- Email address
- Telephone number
- Flight information
- Booking references
- Boarding passes
- Travel documents
- Identification documents (when required)
- Digital signatures
- Documents you voluntarily upload
- Any additional information you provide when submitting a claim
We also collect certain technical information, such as:
- IP address
- Browser type
- Device information
- Website usage statistics
- Cookies and analytics data
How We Use Your Information
We use your information to:
- Process and manage your compensation claim
- Communicate with you regarding your claim
- Verify your identity where necessary
- Contact airlines and relevant third parties on your behalf
- Improve our website and services
- Prevent fraud and unauthorized activities
- Comply with legal obligations
We only collect information necessary to provide our services.
Document Uploads
Documents submitted through our website are transmitted using secure connections (SSL/HTTPS).
Uploaded documents are treated as confidential and are only accessed by authorized personnel involved in the handling of your claim.
Digital Signatures
Where applicable, digital signatures collected through our website are used solely for authorizing Proclaim Caribbean to act on your behalf during the claims process.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies may be used to:
- Remember your preferences
- Improve website performance
- Analyze visitor statistics
- Maintain website security
You may disable cookies through your browser settings; however, some features of the website may not function correctly.
Analytics
We may use website analytics tools to understand how visitors use our website. These tools collect anonymous usage information and do not identify individual visitors.
Data Sharing
We do not sell or rent your personal information.
Your information may only be shared when necessary with:
- Airlines
- Legal representatives
- Insurance companies
- Payment providers
- Technology providers supporting our services
- Government authorities, when legally required
All third parties are expected to protect your information appropriately.
Data Retention
We retain your information only for as long as necessary to:
- Process your claim
- Meet legal and regulatory obligations
- Resolve disputes
- Maintain appropriate business records
Once no longer required, personal information is securely deleted or anonymized.
Your Rights
Depending on applicable privacy laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request the deletion of your data
- Restrict processing
- Object to certain processing activities
- Request a copy of your information
Requests may be submitted through our Contact page.
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
While no online system can guarantee absolute security, we continuously work to safeguard the information entrusted to us.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.
We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or industry practices.
The latest version will always be published on this page.
Contact Us
If you have questions regarding this Privacy Policy or how your personal information is handled, don’t hesitate to get in touch with Proclaim Caribbean through our Contact page.
Thank you for trusting Proclaim Caribbean.