{"id":3008,"date":"2026-06-27T22:57:50","date_gmt":"2026-06-27T22:57:50","guid":{"rendered":"https:\/\/proclaimcaribbean.com\/?page_id=3008"},"modified":"2026-10-02T17:37:38","modified_gmt":"2026-10-02T17:37:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/proclaimcaribbean.com\/pap\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3008\" class=\"elementor elementor-3008\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83e61fc e-con e-atomic-element e-flexbox-base e-default-div e-a570ae9\" data-id=\"83e61fc\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"83e61fc\">\n    \t\t<div class=\"elementor-element elementor-element-bf6ae1e elementor-widget elementor-widget-html\" data-id=\"bf6ae1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.faqhero-wrapper{\r\nbackground:linear-gradient(rgba(10,49,87,.92),rgba(10,49,87,.92));\r\npadding:110px 20px 90px;\r\noverflow:hidden;\r\n}\r\n\r\n.faqhero-inner{\r\nmax-width:1150px;\r\nmargin:0 auto;\r\n}\r\n\r\n.faqhero-content{\r\nmax-width:720px;\r\n}\r\n\r\n.faqhero-badge{\r\ndisplay:inline-block;\r\npadding:8px 16px;\r\nbackground:rgba(33,196,199,.15);\r\nborder:1px solid rgba(33,196,199,.25);\r\nborder-radius:999px;\r\ncolor:#53E4E7;\r\nfont-size:13px;\r\nfont-weight:700;\r\nletter-spacing:1.5px;\r\ntext-transform:uppercase;\r\nmargin-bottom:20px;\r\n}\r\n\r\n.faqhero-title{\r\nfont-size:58px;\r\nfont-weight:700;\r\nline-height:1.1;\r\ncolor:#fff;\r\nmargin:0 0 24px;\r\nletter-spacing:-.02em;\r\n}\r\n\r\n.faqhero-text{\r\nfont-size:18px;\r\nline-height:1.9;\r\ncolor:rgba(255,255,255,.92);\r\nmargin:0 0 34px;\r\nmax-width:650px;\r\n}\r\n\r\n.faqhero-buttons{\r\ndisplay:flex;\r\ngap:16px;\r\nflex-wrap:wrap;\r\n}\r\n\r\n.faqhero-primary{\r\ndisplay:inline-flex;\r\nalign-items:center;\r\njustify-content:center;\r\npadding:17px 34px;\r\nborder-radius:999px;\r\nbackground:linear-gradient(135deg,#21C4C7,#25D0D3);\r\ncolor:#fff;\r\ntext-decoration:none;\r\nfont-weight:700;\r\ntransition:.3s;\r\nbox-shadow:0 10px 28px rgba(33,196,199,.25);\r\n}\r\n\r\n.faqhero-primary:hover{\r\ntransform:translateY(-3px);\r\nbox-shadow:0 16px 36px rgba(33,196,199,.35);\r\n}\r\n\r\n.faqhero-secondary{\r\ndisplay:inline-flex;\r\nalign-items:center;\r\njustify-content:center;\r\npadding:17px 34px;\r\nborder-radius:999px;\r\nborder:1px solid rgba(255,255,255,.25);\r\nbackground:rgba(255,255,255,.08);\r\ncolor:#fff;\r\ntext-decoration:none;\r\nfont-weight:700;\r\ntransition:.3s;\r\n}\r\n\r\n.faqhero-secondary:hover{\r\nbackground:rgba(255,255,255,.14);\r\n}\r\n\r\n.faqhero-trust{\r\nmargin-top:34px;\r\ndisplay:flex;\r\nflex-wrap:wrap;\r\ngap:26px;\r\ncolor:#fff;\r\nfont-size:15px;\r\nfont-weight:600;\r\n}\r\n\r\n.faqhero-trust span{\r\ndisplay:flex;\r\nalign-items:center;\r\ngap:8px;\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.faqhero-wrapper{\r\npadding:90px 20px 70px;\r\n}\r\n\r\n.faqhero-title{\r\nfont-size:40px;\r\n}\r\n\r\n.faqhero-text{\r\nfont-size:16px;\r\n}\r\n\r\n.faqhero-primary,\r\n.faqhero-secondary{\r\nwidth:100%;\r\n}\r\n\r\n.faqhero-trust{\r\nflex-direction:column;\r\ngap:14px;\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.faqhero-wrapper{\r\npadding:80px 20px 60px;\r\n}\r\n\r\n.faqhero-title{\r\nfont-size:32px;\r\n}\r\n\r\n.faqhero-text{\r\nfont-size:15px;\r\nline-height:1.8;\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"faqhero-wrapper\">\r\n\r\n<div class=\"faqhero-inner\">\r\n\r\n<div class=\"faqhero-content\">\r\n\r\n<div class=\"faqhero-badge\">\r\nPREGUNTANAN FREKUENTEMENTE\r\n<\/div>\r\n\r\n<h1 class=\"faqhero-title\">\r\nKontesta riba e preguntanan mas frekuente\r\n<\/h1>\r\n\r\n<p class=\"faqhero-text\">\r\nHeeft u vragen over vluchtvertraging, compensatie, uw claim of benodigde documenten? Hieronder vindt u antwoorden op de vragen die wij het vaakst ontvangen. Staat uw vraag er niet tussen? Neem dan gerust contact met ons op.\r\n<\/p>\r\n\r\n<div class=\"faqhero-buttons\">\r\n\r\n<a href=\"\/pap\/volmacht-passagier\/\" class=\"faqhero-primary\">\r\nKumins\u00e1 bo reklamo\r\n<\/a>\r\n\r\n<a href=\"\/pap\/contact\/\" class=\"faqhero-secondary\">\r\nTuma kontakto ku nos\r\n<\/a>\r\n\r\n<\/div>\r\n\r\n<div class=\"faqhero-trust\">\r\n\r\n<span>\u2713 No tin kura, no tin pago<\/span>\r\n\r\n<span>\u2713 Sosten personal<\/span>\r\n\r\n<span>\u2713 Sigur i Konfidensial<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-7b39cfc e-con e-atomic-element e-flexbox-base e-default-div e-7b39cfc-4f5201f\" data-id=\"7b39cfc\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"7b39cfc\">\n    \t\t<div class=\"elementor-element elementor-element-c97042a elementor-widget elementor-widget-html\" data-id=\"c97042a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-faq-category{\r\n\r\npadding:20px 20px;\r\n\r\nbackground:#ffffff;\r\n\r\n}\r\n\r\n.pc-faq-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-faq-card{\r\n\r\nbackground:#ffffff;\r\n\r\nborder-radius:22px;\r\n\r\nborder-top:4px solid #21C4C7;\r\n\r\nbox-shadow:0 12px 35px rgba(15,42,68,.05);\r\n\r\noverflow:hidden;\r\n\r\n}\r\n\r\n.pc-faq-header{\r\n\r\npadding:34px;\r\n\r\n}\r\n\r\n.pc-faq-label{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 16px;\r\n\r\nmargin-bottom:16px;\r\n\r\nbackground:#ECFBFB;\r\n\r\ncolor:#21C4C7;\r\n\r\nborder-radius:999px;\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:1.4px;\r\n\r\ntext-transform:uppercase;\r\n\r\n}\r\n\r\n.pc-faq-header h2{\r\n\r\nmargin:0 0 18px;\r\n\r\nfont-size:38px;\r\n\r\ncolor:#0A3157;\r\n\r\nfont-weight:700;\r\n\r\nline-height:1.2;\r\n\r\n}\r\n\r\n.pc-faq-header p{\r\n\r\nmargin:0;\r\n\r\nfont-size:16px;\r\n\r\ncolor:#56697B;\r\n\r\nline-height:1.8;\r\n\r\n}\r\n\r\n.pc-toggle{\r\n\r\nmargin-top:28px;\r\n\r\ndisplay:inline-flex;\r\n\r\nalign-items:center;\r\n\r\ngap:10px;\r\n\r\npadding:15px 28px;\r\n\r\nbackground:#21C4C7;\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:999px;\r\n\r\ncursor:pointer;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.pc-toggle:hover{\r\n\r\nbackground:#18B4B7;\r\n\r\ntransform:translateY(-2px);\r\n\r\n}\r\n\r\n.pc-faq-content{\r\n\r\ndisplay:none;\r\n\r\npadding:0 34px 34px;\r\n\r\nanimation:fadeFaq .4s ease;\r\n\r\n}\r\n\r\n.pc-faq-content.active{\r\n\r\ndisplay:block;\r\n\r\n}\r\n\r\n.pc-question{\r\n\r\nbackground:#FAFEFE;\r\n\r\nborder:1px solid #E5EEF2;\r\n\r\nborder-radius:16px;\r\n\r\npadding:22px;\r\n\r\nmargin-bottom:18px;\r\n\r\n}\r\n\r\n.pc-question:last-child{\r\n\r\nmargin-bottom:0;\r\n\r\n}\r\n\r\n.pc-question h3{\r\n\r\nmargin:0 0 12px;\r\n\r\nfont-size:21px;\r\n\r\ncolor:#0A3157;\r\n\r\n}\r\n\r\n.pc-question p{\r\n\r\nmargin:0;\r\n\r\ncolor:#5E6F7F;\r\n\r\nline-height:1.8;\r\n\r\nfont-size:15.5px;\r\n\r\n}\r\n\r\n@keyframes fadeFaq{\r\n\r\nfrom{\r\n\r\nopacity:0;\r\n\r\ntransform:translateY(-12px);\r\n\r\n}\r\n\r\nto{\r\n\r\nopacity:1;\r\n\r\ntransform:none;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.pc-faq-category{\r\n\r\npadding:10px 20px;\r\n\r\n}\r\n\r\n.pc-faq-header{\r\n\r\npadding:24px;\r\n\r\n}\r\n\r\n.pc-faq-header h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n.pc-faq-content{\r\n\r\npadding:0 24px 24px;\r\n\r\n}\r\n\r\n.pc-question{\r\n\r\npadding:18px;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-faq-header{\r\n\r\npadding:20px;\r\n\r\n}\r\n\r\n.pc-faq-header h2{\r\n\r\nfont-size:26px;\r\n\r\n}\r\n\r\n.pc-faq-content{\r\n\r\npadding:0 20px 20px;\r\n\r\n}\r\n\r\n.pc-toggle{\r\n\r\nwidth:100%;\r\n\r\njustify-content:center;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-faq-category\">\r\n\r\n<div class=\"pc-faq-container\">\r\n\r\n<div class=\"pc-faq-card\">\r\n\r\n<div class=\"pc-faq-header\">\r\n\r\n<div class=\"pc-faq-label\">\r\n\r\nTOKANTE BO REKLAMO\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\nTokante bo demanda\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nAki bo ta ha\u00f1a kontesta riba e preguntanan mas frekuente tokante entreg\u00e1 un demanda i kon e proseso ta funshon\u00e1.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-toggle\" onclick=\"toggleClaimFaq()\">\r\n\r\n<span id=\"claimFaqButton\">\r\n\r\n\u25bc Wak preguntanan\r\n\r\n<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-faq-content\" id=\"claimFaq\">\r\n\r\n<div class=\"pc-question\">\r\n\r\n<h3>Kon mi por sa si mi tin derecho riba kompensashon?<\/h3>\r\n\r\n<p>Wanneer uw vlucht vertraagd, geannuleerd of overboekt is, of u door vertraging uw aansluiting heeft gemist, heeft u mogelijk recht op compensatie. Dien uw claim in en wij beoordelen kosteloos of u in aanmerking komt.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-question\">\r\n\r\n<h3>Kuantu kompensashon mi por risib\u00ed?<\/h3>\r\n\r\n<p>Dependiendo di e distansia di buelo i bo situashon, e kompensashon por suma na \u20ac250, \u20ac400, \u00f2f \u20ac600 pa pasahero. Nos lo evalu\u00e1 kua montante ta konta den bo situashon.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-question\">\r\n\r\n<h3>Mi por entreg\u00e1 un demanda gr\u00e1tis?<\/h3>\r\n\r\n<p>Ja. Het indienen en beoordelen van uw claim is kosteloos. Wij werken op basis van no cure, no pay. Alleen bij een succesvolle claim houden wij 30% commissie in op de ontvangen compensatie.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-question\">\r\n\r\n<h3>Kuantu tempu un reklamo ta tuma?<\/h3>\r\n\r\n<p>De duur verschilt per luchtvaartmaatschappij en situatie. Wij houden u tijdens het gehele proces op de hoogte van de voortgang.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-question\">\r\n\r\n<h3>Mi por reklam\u00e1 v\u00e1rios buelo na mes momentu?<\/h3>\r\n\r\n<p>Si. Bo tin v\u00e1rios buelo pa kua bo por tin derecho riba kompensashon? Si ta asina, bo por entreg\u00e1 esakinan na nos separadamente. Nos ta evalu\u00e1 kada buelo individualmente.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-question\">\r\n\r\n<h3>Mi por present\u00e1 un demanda na n\u00f2mber di un otro hende?<\/h3>\r\n\r\n<p>Ja. U kunt een claim indienen namens bijvoorbeeld uw partner, gezinslid of minderjarig kind. Hiervoor vragen wij om een ondertekende volmacht, zodat wij de claim namens de passagier kunnen behandelen.<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<script>\r\n\r\nfunction toggleClaimFaq(){\r\n\r\nconst faq=document.getElementById('claimFaq');\r\n\r\nconst button=document.getElementById('claimFaqButton');\r\n\r\nif(faq.classList.contains('active')){\r\n\r\nfaq.classList.remove('active');\r\n\r\nbutton.innerHTML='\u25bc Bekijk vragen';\r\n\r\n}else{\r\n\r\nfaq.classList.add('active');\r\n\r\nbutton.innerHTML='\u25b2 Sluit vragen';\r\n\r\n}\r\n\r\n}\r\n\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-fd05ccc e-con e-atomic-element e-flexbox-base e-default-div e-fd05ccc-1bf6710\" data-id=\"fd05ccc\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"fd05ccc\">\n    \t\t<div class=\"elementor-element elementor-element-3882e11 elementor-widget elementor-widget-html\" data-id=\"3882e11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-flight-category{\r\n\r\npadding:20px 20px;\r\n\r\nbackground:#F8FCFC;\r\n\r\n}\r\n\r\n.pc-flight-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-flight-card{\r\n\r\nbackground:#fff;\r\n\r\nborder-radius:22px;\r\n\r\nborder-top:4px solid #21C4C7;\r\n\r\nbox-shadow:0 12px 35px rgba(15,42,68,.05);\r\n\r\noverflow:hidden;\r\n\r\n}\r\n\r\n.pc-flight-header{\r\n\r\npadding:34px;\r\n\r\n}\r\n\r\n.pc-flight-label{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 16px;\r\n\r\nmargin-bottom:16px;\r\n\r\nbackground:#ECFBFB;\r\n\r\ncolor:#21C4C7;\r\n\r\nborder-radius:999px;\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:1.4px;\r\n\r\ntext-transform:uppercase;\r\n\r\n}\r\n\r\n.pc-flight-header h2{\r\n\r\nmargin:0 0 18px;\r\n\r\nfont-size:38px;\r\n\r\ncolor:#0A3157;\r\n\r\nline-height:1.2;\r\n\r\n}\r\n\r\n.pc-flight-header p{\r\n\r\nmargin:0;\r\n\r\ncolor:#56697B;\r\n\r\nfont-size:16px;\r\n\r\nline-height:1.8;\r\n\r\n}\r\n\r\n.pc-flight-toggle{\r\n\r\nmargin-top:28px;\r\n\r\ndisplay:inline-flex;\r\n\r\nalign-items:center;\r\n\r\npadding:15px 28px;\r\n\r\nbackground:#21C4C7;\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:999px;\r\n\r\ncursor:pointer;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.pc-flight-toggle:hover{\r\n\r\nbackground:#18B4B7;\r\n\r\ntransform:translateY(-2px);\r\n\r\n}\r\n\r\n.pc-flight-content{\r\n\r\ndisplay:none;\r\n\r\npadding:0 34px 34px;\r\n\r\nanimation:fadeFlight .4s ease;\r\n\r\n}\r\n\r\n.pc-flight-content.active{\r\n\r\ndisplay:block;\r\n\r\n}\r\n\r\n.pc-flight-question{\r\n\r\nbackground:#FAFEFE;\r\n\r\nborder:1px solid #E5EEF2;\r\n\r\nborder-radius:16px;\r\n\r\npadding:22px;\r\n\r\nmargin-bottom:18px;\r\n\r\n}\r\n\r\n.pc-flight-question:last-child{\r\n\r\nmargin-bottom:0;\r\n\r\n}\r\n\r\n.pc-flight-question h3{\r\n\r\nmargin:0 0 12px;\r\n\r\ncolor:#0A3157;\r\n\r\nfont-size:21px;\r\n\r\n}\r\n\r\n.pc-flight-question p{\r\n\r\nmargin:0;\r\n\r\ncolor:#5E6F7F;\r\n\r\nfont-size:15.5px;\r\n\r\nline-height:1.8;\r\n\r\n}\r\n\r\n@keyframes fadeFlight{\r\n\r\nfrom{\r\n\r\nopacity:0;\r\n\r\ntransform:translateY(-12px);\r\n\r\n}\r\n\r\nto{\r\n\r\nopacity:1;\r\n\r\ntransform:none;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.pc-flight-category{\r\n\r\npadding:10px 20px;\r\n\r\n}\r\n\r\n.pc-flight-header{\r\n\r\npadding:24px;\r\n\r\n}\r\n\r\n.pc-flight-header h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n.pc-flight-content{\r\n\r\npadding:0 24px 24px;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-flight-header{\r\n\r\npadding:20px;\r\n\r\n}\r\n\r\n.pc-flight-header h2{\r\n\r\nfont-size:26px;\r\n\r\n}\r\n\r\n.pc-flight-content{\r\n\r\npadding:0 20px 20px;\r\n\r\n}\r\n\r\n.pc-flight-toggle{\r\n\r\nwidth:100%;\r\n\r\njustify-content:center;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-flight-category\">\r\n\r\n<div class=\"pc-flight-container\">\r\n\r\n<div class=\"pc-flight-card\">\r\n\r\n<div class=\"pc-flight-header\">\r\n\r\n<div class=\"pc-flight-label\">\r\n\r\nPROBLEMANAN DI BUELA\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\nRetraso i Kanselashon di Vuelo\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nLesa e kontesta riba e preguntanan mas komun tokante buelonan retras\u00e1, kansel\u00e1 i overbooked.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-flight-toggle\" onclick=\"toggleFlightFaq()\">\r\n\r\n<span id=\"flightButton\">\r\n\r\n\u25bc Wak preguntanan\r\n\r\n<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-flight-content\" id=\"flightFaq\">\r\n\r\n<div class=\"pc-flight-question\">\r\n\r\n<h3>Mi buelo a keda retras\u00e1 ku mas ku tres ora. Mi por present\u00e1 un demanda?<\/h3>\r\n\r\n<p>Den kaso di un retraso di tres ora \u00f2f mas, bo por tin derecho riba kompensashon den hopi kaso. Entreg\u00e1 bo demanda i nos lo evalu\u00e1 bo situashon gr\u00e1tis.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-flight-question\">\r\n\r\n<h3>Mi buelo a keda kansel\u00e1. Mi tin derecho riba kompensashon?<\/h3>\r\n\r\n<p>Als uw vlucht minder dan 14 dagen voor vertrek wordt geannuleerd, heeft u mogelijk recht op compensatie. Dit hangt af van de reden van de annulering en het alternatief dat u is aangeboden.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-flight-question\">\r\n\r\n<h3>Mi a p\u00e8rd\u00e8 mi konekshon. Mi por present\u00e1 un demanda?<\/h3>\r\n\r\n<p>Si bo buelonan ta parti di un solo reservashon i bo yega na bo destinashon final tres ora \u00f2f mas despues deb\u00ed na e konekshon p\u00e8rd\u00ed, bo por tin derecho riba kompensashon.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-flight-question\">\r\n\r\n<h3>Mi no tabata permit\u00ed pa subi bordo pa motibu di overbooking. Kiko awor?<\/h3>\r\n\r\n<p>Als u door overboeking niet mee kon op uw vlucht, heeft u mogelijk recht op compensatie.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-flight-question\">\r\n\r\n<h3>Kua buelonan i kompanianan di aviashon ta eligibel?<\/h3>\r\n\r\n<p>Nos ta tratando aktualmente demandanan kubri pa Regulashon 261\/2004 di UE. Esaki ta konta pa buelonan ku ta sali for di UE i pa sierto buelonan pa UE oper\u00e1 pa un kompania di aviashon Oropeo. Nos lo ta kontentu di kontrol\u00e1 si bo buelo ta kai bou di esaki.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-flight-question\">\r\n\r\n<h3>Kiko si e kompania di aviashon bisa ku e tabata forsa mayor?<\/h3>\r\n\r\n<p>Een beroep op overmacht betekent niet automatisch dat u geen recht heeft op compensatie. Wij beoordelen of er volgens EU-verordening 261\/2004 daadwerkelijk sprake is van buitengewone omstandigheden en zetten uw claim waar nodig met juridische ondersteuning of via een juridische procedure voort.<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<script>\r\n\r\nfunction toggleFlightFaq(){\r\n\r\nconst faq=document.getElementById('flightFaq');\r\n\r\nconst button=document.getElementById('flightButton');\r\n\r\nif(faq.classList.contains('active')){\r\n\r\nfaq.classList.remove('active');\r\n\r\nbutton.innerHTML='\u25bc Bekijk vragen';\r\n\r\n}else{\r\n\r\nfaq.classList.add('active');\r\n\r\nbutton.innerHTML='\u25b2 Sluit vragen';\r\n\r\n}\r\n\r\n}\r\n\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-7c94d27 e-con e-atomic-element e-flexbox-base e-default-div e-7c94d27-d4b75db\" data-id=\"7c94d27\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"7c94d27\">\n    \t\t<div class=\"elementor-element elementor-element-33166c1 elementor-widget elementor-widget-html\" data-id=\"33166c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-docfaq-section{\r\n\r\npadding:20px;\r\n\r\nbackground:#ffffff;\r\n\r\n}\r\n\r\n.pc-docfaq-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-docfaq-card{\r\n\r\nbackground:#fff;\r\n\r\nborder-radius:22px;\r\n\r\nborder-top:4px solid #21C4C7;\r\n\r\nbox-shadow:0 12px 35px rgba(15,42,68,.05);\r\n\r\noverflow:hidden;\r\n\r\n}\r\n\r\n.pc-docfaq-header{\r\n\r\npadding:34px;\r\n\r\n}\r\n\r\n.pc-docfaq-label{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 16px;\r\n\r\nbackground:#ECFBFB;\r\n\r\ncolor:#21C4C7;\r\n\r\nborder-radius:999px;\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:1.4px;\r\n\r\ntext-transform:uppercase;\r\n\r\nmargin-bottom:16px;\r\n\r\n}\r\n\r\n.pc-docfaq-header h2{\r\n\r\nmargin:0 0 18px;\r\n\r\nfont-size:38px;\r\n\r\ncolor:#0A3157;\r\n\r\nline-height:1.2;\r\n\r\n}\r\n\r\n.pc-docfaq-header p{\r\n\r\nmargin:0;\r\n\r\nfont-size:16px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n.pc-docfaq-toggle{\r\n\r\nmargin-top:28px;\r\n\r\ndisplay:inline-flex;\r\n\r\npadding:15px 28px;\r\n\r\nbackground:#21C4C7;\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:999px;\r\n\r\ncursor:pointer;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.pc-docfaq-toggle:hover{\r\n\r\nbackground:#18B4B7;\r\n\r\n}\r\n\r\n.pc-docfaq-content{\r\n\r\ndisplay:none;\r\n\r\npadding:0 34px 34px;\r\n\r\nanimation:fadeDoc .4s ease;\r\n\r\n}\r\n\r\n.pc-docfaq-content.active{\r\n\r\ndisplay:block;\r\n\r\n}\r\n\r\n.pc-doc-question{\r\n\r\nbackground:#FAFEFE;\r\n\r\nborder:1px solid #E5EEF2;\r\n\r\nborder-radius:16px;\r\n\r\npadding:22px;\r\n\r\nmargin-bottom:18px;\r\n\r\n}\r\n\r\n.pc-doc-question:last-child{\r\n\r\nmargin-bottom:0;\r\n\r\n}\r\n\r\n.pc-doc-question h3{\r\n\r\nmargin:0 0 12px;\r\n\r\ncolor:#0A3157;\r\n\r\nfont-size:21px;\r\n\r\n}\r\n\r\n.pc-doc-question p{\r\n\r\nmargin:0;\r\n\r\ncolor:#5E6F7F;\r\n\r\nline-height:1.8;\r\n\r\nfont-size:15.5px;\r\n\r\n}\r\n\r\n@keyframes fadeDoc{\r\n\r\nfrom{\r\n\r\nopacity:0;\r\n\r\ntransform:translateY(-10px);\r\n\r\n}\r\n\r\nto{\r\n\r\nopacity:1;\r\n\r\ntransform:none;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.pc-docfaq-section{\r\n\r\npadding:10px 20px;\r\n\r\n}\r\n\r\n.pc-docfaq-header{\r\n\r\npadding:24px;\r\n\r\n}\r\n\r\n.pc-docfaq-header h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n.pc-docfaq-content{\r\n\r\npadding:0 24px 24px;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-docfaq-header{\r\n\r\npadding:20px;\r\n\r\n}\r\n\r\n.pc-docfaq-header h2{\r\n\r\nfont-size:26px;\r\n\r\n}\r\n\r\n.pc-docfaq-content{\r\n\r\npadding:0 20px 20px;\r\n\r\n}\r\n\r\n.pc-docfaq-toggle{\r\n\r\nwidth:100%;\r\n\r\njustify-content:center;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-docfaq-section\">\r\n\r\n<div class=\"pc-docfaq-container\">\r\n\r\n<div class=\"pc-docfaq-card\">\r\n\r\n<div class=\"pc-docfaq-header\">\r\n\r\n<div class=\"pc-docfaq-label\">\r\n\r\nDOKUMENTONAN &amp; PODER DI ABOGADO\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\nDokumentonan &amp; Poder di Abogado\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nAki bo ta ha\u00f1a kontesta riba preguntanan frekuente tokante dokumentonan, firma digital, i e poder di abogado.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-docfaq-toggle\" onclick=\"toggleDocFaq()\">\r\n\r\n<span id=\"docFaqButton\">\r\n\r\n\u25bc Wak preguntanan\r\n\r\n<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-docfaq-content\" id=\"docFaq\">\r\n\r\n<div class=\"pc-doc-question\">\r\n\r\n<h3>Kua dokumentonan mi mester subi?<\/h3>\r\n\r\n<p>Dependiendo di bo situashon, nos por pidi bo konfirmashon di reservashon, karchi di embarkashon, \u00f2f otro dokumentonan relevante pa evalu\u00e1 bo reklamo korektamente.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-doc-question\">\r\n\r\n<h3>Mi a p\u00e8rd\u00e8 mi karchi di embarkashon. Mi por present\u00e1 un demanda ainda?<\/h3>\r\n\r\n<p>Si. Den hopi kaso, nos por evalu\u00e1 bo reklamo asta sin un boarding pass. Entreg\u00e1 bo petishon i nos lo laga bo sa ki informashon, si tin, ta nesesario ainda.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-doc-question\">\r\n\r\n<h3>Dikon mi mester firma un poder di abogado?<\/h3>\r\n\r\n<p>Ku e apoderashon, bo ta outoris\u00e1 Proclaim Caribbean pa tuma kontakto ku e kompania di aviashon na bo n\u00f2mber i atend\u00e9 bo demanda.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-doc-question\">\r\n\r\n<h3>Mi firma digital ta legalmente b\u00e1lido?<\/h3>\r\n\r\n<p>Si. Un firma digital por ta legalmente b\u00e1lido ora e ta kumpli ku e rekisitonan legal aplikabel.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-doc-question\">\r\n\r\n<h3>Mi por agreg\u00e1 dokumentonan despues?<\/h3>\r\n\r\n<p>Si. Si mester di informashon adishonal, nos lo tuma kontakto ku bo pa asina bo por duna dokumentonan \u00e8kstra.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-doc-question\">\r\n\r\n<h3>Mi dokumentonan ta ward\u00e1 na un manera sigur?<\/h3>\r\n\r\n<p>Si. Nos ta trata bo dokumentonan konfidensialmente i ta tuma medidanan di seguridat apropi\u00e1 pa proteh\u00e1 bo datonan.<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<script>\r\n\r\nfunction toggleDocFaq(){\r\n\r\nconst faq=document.getElementById('docFaq');\r\n\r\nconst button=document.getElementById('docFaqButton');\r\n\r\nif(faq.classList.contains('active')){\r\n\r\nfaq.classList.remove('active');\r\n\r\nbutton.innerHTML='\u25bc Bekijk vragen';\r\n\r\n}else{\r\n\r\nfaq.classList.add('active');\r\n\r\nbutton.innerHTML='\u25b2 Sluit vragen';\r\n\r\n}\r\n\r\n}\r\n\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-5a5ee3c e-con e-atomic-element e-flexbox-base e-default-div e-5a5ee3c-5fec67c\" data-id=\"5a5ee3c\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"5a5ee3c\">\n    \t\t<div class=\"elementor-element elementor-element-db3849a elementor-widget elementor-widget-html\" data-id=\"db3849a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-cost-section{\r\n\r\npadding:20px;\r\n\r\nbackground:#F8FCFC;\r\n\r\n}\r\n\r\n.pc-cost-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-cost-card{\r\n\r\nbackground:#fff;\r\n\r\nborder-radius:22px;\r\n\r\nborder-top:4px solid #21C4C7;\r\n\r\nbox-shadow:0 12px 35px rgba(15,42,68,.05);\r\n\r\noverflow:hidden;\r\n\r\n}\r\n\r\n.pc-cost-header{\r\n\r\npadding:34px;\r\n\r\n}\r\n\r\n.pc-cost-label{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 16px;\r\n\r\nmargin-bottom:16px;\r\n\r\nbackground:#ECFBFB;\r\n\r\ncolor:#21C4C7;\r\n\r\nborder-radius:999px;\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:1.4px;\r\n\r\ntext-transform:uppercase;\r\n\r\n}\r\n\r\n.pc-cost-header h2{\r\n\r\nmargin:0 0 18px;\r\n\r\nfont-size:38px;\r\n\r\ncolor:#0A3157;\r\n\r\nline-height:1.2;\r\n\r\n}\r\n\r\n.pc-cost-header p{\r\n\r\nmargin:0;\r\n\r\nfont-size:16px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n.pc-cost-toggle{\r\n\r\nmargin-top:28px;\r\n\r\ndisplay:inline-flex;\r\n\r\npadding:15px 28px;\r\n\r\nbackground:#21C4C7;\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:999px;\r\n\r\ncursor:pointer;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.pc-cost-toggle:hover{\r\n\r\nbackground:#18B4B7;\r\n\r\n}\r\n\r\n.pc-cost-content{\r\n\r\ndisplay:none;\r\n\r\npadding:0 34px 34px;\r\n\r\nanimation:fadeCost .35s ease;\r\n\r\n}\r\n\r\n.pc-cost-content.active{\r\n\r\ndisplay:block;\r\n\r\n}\r\n\r\n.pc-cost-question{\r\n\r\nbackground:#FAFEFE;\r\n\r\nborder:1px solid #E5EEF2;\r\n\r\nborder-radius:16px;\r\n\r\npadding:22px;\r\n\r\nmargin-bottom:18px;\r\n\r\n}\r\n\r\n.pc-cost-question:last-child{\r\n\r\nmargin-bottom:0;\r\n\r\n}\r\n\r\n.pc-cost-question h3{\r\n\r\nmargin:0 0 12px;\r\n\r\nfont-size:21px;\r\n\r\ncolor:#0A3157;\r\n\r\n}\r\n\r\n.pc-cost-question p{\r\n\r\nmargin:0;\r\n\r\nfont-size:15.5px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n@keyframes fadeCost{\r\n\r\nfrom{\r\n\r\nopacity:0;\r\n\r\ntransform:translateY(-10px);\r\n\r\n}\r\n\r\nto{\r\n\r\nopacity:1;\r\n\r\ntransform:none;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.pc-cost-section{\r\n\r\npadding:10px 20px;\r\n\r\n}\r\n\r\n.pc-cost-header{\r\n\r\npadding:24px;\r\n\r\n}\r\n\r\n.pc-cost-header h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n.pc-cost-content{\r\n\r\npadding:0 24px 24px;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-cost-header{\r\n\r\npadding:20px;\r\n\r\n}\r\n\r\n.pc-cost-header h2{\r\n\r\nfont-size:26px;\r\n\r\n}\r\n\r\n.pc-cost-content{\r\n\r\npadding:0 20px 20px;\r\n\r\n}\r\n\r\n.pc-cost-toggle{\r\n\r\nwidth:100%;\r\n\r\njustify-content:center;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-cost-section\">\r\n\r\n<div class=\"pc-cost-container\">\r\n\r\n<div class=\"pc-cost-card\">\r\n\r\n<div class=\"pc-cost-header\">\r\n\r\n<div class=\"pc-cost-label\">\r\n\r\nGASTU &amp; NO KURA NO PAGA\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\nKostonan &amp; Sin Kura, Sin Pago\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nWij geloven in duidelijke afspraken. Hieronder leest u hoe onze no cure, no pay-service werkt en welke commissie geldt bij een succesvolle claim.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-cost-toggle\" onclick=\"toggleCostFaq()\">\r\n\r\n<span id=\"costButton\">\r\n\r\n\u25bc Wak preguntanan\r\n\r\n<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-cost-content\" id=\"costFaq\">\r\n\r\n<div class=\"pc-cost-question\">\r\n\r\n<h3>Kiko No Kura, No Paga ta nifik\u00e1?<\/h3>\r\n\r\n<p>U betaalt alleen wanneer wij uw claim succesvol afronden en compensatie voor u ontvangen. In dat geval houden wij 30% commissie in op de ontvangen compensatie.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-cost-question\">\r\n\r\n<h3>Mi ta paga adelanta?<\/h3>\r\n\r\n<p>Nee. Het indienen en beoordelen van uw claim is kosteloos.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-cost-question\">\r\n\r\n<h3>Tin gastunan skond\u00ed?<\/h3>\r\n\r\n<p>Nee. Bij een succesvolle claim houden wij 30% commissie in op de ontvangen compensatie. Verder brengen wij geen verborgen kosten in rekening.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-cost-question\">\r\n\r\n<h3>Kiko ta pasa si mi demanda w\u00f2rdu rechas\u00e1?<\/h3>\r\n\r\n<p>Als uw claim niet succesvol is, betaalt u geen succesvergoeding.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-cost-question\">\r\n\r\n<h3>Ki dia mi ta risib\u00ed mi kompensashon?<\/h3>\r\n\r\n<p>Zodra de luchtvaartmaatschappij de compensatie heeft uitbetaald en de administratieve verwerking is afgerond, maken wij uw vergoeding aan u over.<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<script>\r\n\r\nfunction toggleCostFaq(){\r\n\r\nconst faq=document.getElementById('costFaq');\r\n\r\nconst button=document.getElementById('costButton');\r\n\r\nif(faq.classList.contains('active')){\r\n\r\nfaq.classList.remove('active');\r\n\r\nbutton.innerHTML='\u25bc Bekijk vragen';\r\n\r\n}else{\r\n\r\nfaq.classList.add('active');\r\n\r\nbutton.innerHTML='\u25b2 Sluit vragen';\r\n\r\n}\r\n\r\n}\r\n\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-12f2039 e-con e-atomic-element e-flexbox-base e-default-div e-12f2039-e0a9939\" data-id=\"12f2039\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"12f2039\">\n    \t\t<div class=\"elementor-element elementor-element-413cab7 elementor-widget elementor-widget-html\" data-id=\"413cab7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-privacy-section{\r\n\r\npadding:20px;\r\n\r\nbackground:#ffffff;\r\n\r\n}\r\n\r\n.pc-privacy-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-privacy-card{\r\n\r\nbackground:#fff;\r\n\r\nborder-radius:22px;\r\n\r\nborder-top:4px solid #21C4C7;\r\n\r\nbox-shadow:0 12px 35px rgba(15,42,68,.05);\r\n\r\noverflow:hidden;\r\n\r\n}\r\n\r\n.pc-privacy-header{\r\n\r\npadding:34px;\r\n\r\n}\r\n\r\n.pc-privacy-label{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 16px;\r\n\r\nmargin-bottom:16px;\r\n\r\nbackground:#ECFBFB;\r\n\r\ncolor:#21C4C7;\r\n\r\nborder-radius:999px;\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:1.4px;\r\n\r\ntext-transform:uppercase;\r\n\r\n}\r\n\r\n.pc-privacy-header h2{\r\n\r\nmargin:0 0 18px;\r\n\r\nfont-size:38px;\r\n\r\ncolor:#0A3157;\r\n\r\nline-height:1.2;\r\n\r\n}\r\n\r\n.pc-privacy-header p{\r\n\r\nmargin:0;\r\n\r\nfont-size:16px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n.pc-privacy-toggle{\r\n\r\nmargin-top:28px;\r\n\r\ndisplay:inline-flex;\r\n\r\npadding:15px 28px;\r\n\r\nbackground:#21C4C7;\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:999px;\r\n\r\ncursor:pointer;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.pc-privacy-toggle:hover{\r\n\r\nbackground:#18B4B7;\r\n\r\n}\r\n\r\n.pc-privacy-content{\r\n\r\ndisplay:none;\r\n\r\npadding:0 34px 34px;\r\n\r\nanimation:fadePrivacy .35s ease;\r\n\r\n}\r\n\r\n.pc-privacy-content.active{\r\n\r\ndisplay:block;\r\n\r\n}\r\n\r\n.pc-privacy-question{\r\n\r\nbackground:#FAFEFE;\r\n\r\nborder:1px solid #E5EEF2;\r\n\r\nborder-radius:16px;\r\n\r\npadding:22px;\r\n\r\nmargin-bottom:18px;\r\n\r\n}\r\n\r\n.pc-privacy-question:last-child{\r\n\r\nmargin-bottom:0;\r\n\r\n}\r\n\r\n.pc-privacy-question h3{\r\n\r\nmargin:0 0 12px;\r\n\r\nfont-size:21px;\r\n\r\ncolor:#0A3157;\r\n\r\n}\r\n\r\n.pc-privacy-question p{\r\n\r\nmargin:0;\r\n\r\nfont-size:15.5px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n@keyframes fadePrivacy{\r\n\r\nfrom{\r\n\r\nopacity:0;\r\n\r\ntransform:translateY(-10px);\r\n\r\n}\r\n\r\nto{\r\n\r\nopacity:1;\r\n\r\ntransform:none;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.pc-privacy-section{\r\n\r\npadding:10px 20px;\r\n\r\n}\r\n\r\n.pc-privacy-header{\r\n\r\npadding:24px;\r\n\r\n}\r\n\r\n.pc-privacy-header h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n.pc-privacy-content{\r\n\r\npadding:0 24px 24px;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-privacy-header{\r\n\r\npadding:20px;\r\n\r\n}\r\n\r\n.pc-privacy-header h2{\r\n\r\nfont-size:26px;\r\n\r\n}\r\n\r\n.pc-privacy-content{\r\n\r\npadding:0 20px 20px;\r\n\r\n}\r\n\r\n.pc-privacy-toggle{\r\n\r\nwidth:100%;\r\n\r\njustify-content:center;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-privacy-section\">\r\n\r\n<div class=\"pc-privacy-container\">\r\n\r\n<div class=\"pc-privacy-card\">\r\n\r\n<div class=\"pc-privacy-header\">\r\n\r\n<div class=\"pc-privacy-label\">\r\n\r\nPRIVASIDAT &amp; SEGURIDAT\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\nPrivasidat i Seguridat\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nNos ta komprond\u00e9 ku bo ta kompart\u00ed dokumentonan konfidensial ku nos. P\u2019esei, nos ta maneh\u00e1 bo datonan kuidadosamente i di akuerdo ku e legislashon di privasidat aplikabel.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-privacy-toggle\" onclick=\"togglePrivacyFaq()\">\r\n\r\n<span id=\"privacyButton\">\r\n\r\n\u25bc Wak preguntanan\r\n\r\n<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-privacy-content\" id=\"privacyFaq\">\r\n\r\n<div class=\"pc-privacy-question\">\r\n\r\n<h3>Mi datonan personal ta sigur?<\/h3>\r\n\r\n<p>Si. Nos ta trata bo datonan personal konfidensialmente i ta tuma medidanan t\u00e9kniko i organisatorio apropi\u00e1 pa proteh\u00e1 bo datonan.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-privacy-question\">\r\n\r\n<h3>Ken tin akseso na mi dokumentonan?<\/h3>\r\n\r\n<p>Solamente empleadonan outoris\u00e1 enbolb\u00ed den maneh\u00e1 bo archivo tin akseso na bo dokumentonan.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-privacy-question\">\r\n\r\n<h3>Mi datonan lo w\u00f2rdu kompart\u00ed ku terser partidonan?<\/h3>\r\n\r\n<p>Uw gegevens worden alleen gedeeld wanneer dit noodzakelijk is voor de behandeling van uw claim of wanneer wij daartoe wettelijk verplicht zijn.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-privacy-question\">\r\n\r\n<h3>Kon mi dokumentonan ta w\u00f2rdu ward\u00e1?<\/h3>\r\n\r\n<p>Uw documenten worden opgeslagen in een beveiligde omgeving en niet langer bewaard dan noodzakelijk voor de behandeling van uw dossier en geldende wettelijke bewaartermijnen.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-privacy-question\">\r\n\r\n<h3>Mi por pidi e eliminashon di mi datonan?<\/h3>\r\n\r\n<p>Ja. U kunt contact met ons opnemen voor inzage, correctie of verwijdering van uw persoonsgegevens, voor zover de wet dit toestaat.<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<script>\r\n\r\nfunction togglePrivacyFaq(){\r\n\r\nconst faq=document.getElementById('privacyFaq');\r\n\r\nconst button=document.getElementById('privacyButton');\r\n\r\nif(faq.classList.contains('active')){\r\n\r\nfaq.classList.remove('active');\r\n\r\nbutton.innerHTML='\u25bc Bekijk vragen';\r\n\r\n}else{\r\n\r\nfaq.classList.add('active');\r\n\r\nbutton.innerHTML='\u25b2 Sluit vragen';\r\n\r\n}\r\n\r\n}\r\n\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-3c29fad e-con e-atomic-element e-flexbox-base e-default-div e-3c29fad-50d7dc6\" data-id=\"3c29fad\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"3c29fad\">\n    \t\t<div class=\"elementor-element elementor-element-5591d44 elementor-widget elementor-widget-html\" data-id=\"5591d44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-payment-section{\r\n\r\npadding:20px;\r\n\r\nbackground:#F8FCFC;\r\n\r\n}\r\n\r\n.pc-payment-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-payment-card{\r\n\r\nbackground:#fff;\r\n\r\nborder-radius:22px;\r\n\r\nborder-top:4px solid #21C4C7;\r\n\r\nbox-shadow:0 12px 35px rgba(15,42,68,.05);\r\n\r\noverflow:hidden;\r\n\r\n}\r\n\r\n.pc-payment-header{\r\n\r\npadding:34px;\r\n\r\n}\r\n\r\n.pc-payment-label{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 16px;\r\n\r\nmargin-bottom:16px;\r\n\r\nbackground:#ECFBFB;\r\n\r\ncolor:#21C4C7;\r\n\r\nborder-radius:999px;\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:1.4px;\r\n\r\ntext-transform:uppercase;\r\n\r\n}\r\n\r\n.pc-payment-header h2{\r\n\r\nmargin:0 0 18px;\r\n\r\nfont-size:38px;\r\n\r\ncolor:#0A3157;\r\n\r\nline-height:1.2;\r\n\r\n}\r\n\r\n.pc-payment-header p{\r\n\r\nmargin:0;\r\n\r\nfont-size:16px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n.pc-payment-toggle{\r\n\r\nmargin-top:28px;\r\n\r\ndisplay:inline-flex;\r\n\r\npadding:15px 28px;\r\n\r\nbackground:#21C4C7;\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:999px;\r\n\r\ncursor:pointer;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.pc-payment-toggle:hover{\r\n\r\nbackground:#18B4B7;\r\n\r\n}\r\n\r\n.pc-payment-content{\r\n\r\ndisplay:none;\r\n\r\npadding:0 34px 34px;\r\n\r\nanimation:fadePayment .35s ease;\r\n\r\n}\r\n\r\n.pc-payment-content.active{\r\n\r\ndisplay:block;\r\n\r\n}\r\n\r\n.pc-payment-question{\r\n\r\nbackground:#FAFEFE;\r\n\r\nborder:1px solid #E5EEF2;\r\n\r\nborder-radius:16px;\r\n\r\npadding:22px;\r\n\r\nmargin-bottom:18px;\r\n\r\n}\r\n\r\n.pc-payment-question:last-child{\r\n\r\nmargin-bottom:0;\r\n\r\n}\r\n\r\n.pc-payment-question h3{\r\n\r\nmargin:0 0 12px;\r\n\r\nfont-size:21px;\r\n\r\ncolor:#0A3157;\r\n\r\n}\r\n\r\n.pc-payment-question p{\r\n\r\nmargin:0;\r\n\r\nfont-size:15.5px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n@keyframes fadePayment{\r\n\r\nfrom{\r\n\r\nopacity:0;\r\n\r\ntransform:translateY(-10px);\r\n\r\n}\r\n\r\nto{\r\n\r\nopacity:1;\r\n\r\ntransform:none;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.pc-payment-section{\r\n\r\npadding:10px 20px;\r\n\r\n}\r\n\r\n.pc-payment-header{\r\n\r\npadding:24px;\r\n\r\n}\r\n\r\n.pc-payment-header h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n.pc-payment-content{\r\n\r\npadding:0 24px 24px;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-payment-header{\r\n\r\npadding:20px;\r\n\r\n}\r\n\r\n.pc-payment-header h2{\r\n\r\nfont-size:26px;\r\n\r\n}\r\n\r\n.pc-payment-content{\r\n\r\npadding:0 20px 20px;\r\n\r\n}\r\n\r\n.pc-payment-toggle{\r\n\r\nwidth:100%;\r\n\r\njustify-content:center;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-payment-section\">\r\n\r\n<div class=\"pc-payment-container\">\r\n\r\n<div class=\"pc-payment-card\">\r\n\r\n<div class=\"pc-payment-header\">\r\n\r\n<div class=\"pc-payment-label\">\r\n\r\nPAGO &amp; KONTINUASHON\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\nProseso di Pago i Siguimentu\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nAki bo por lesa kiko ta pasa despues ku bo a entreg\u00e1 bo demanda i kon e prosesamentu mas aleu ta sigui.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-payment-toggle\" onclick=\"togglePaymentFaq()\">\r\n\r\n<span id=\"paymentButton\">\r\n\r\n\u25bc Wak preguntanan\r\n\r\n<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-payment-content\" id=\"paymentFaq\">\r\n\r\n<div class=\"pc-payment-question\">\r\n\r\n<h3>Kiko ta pasa despues ku mi entreg\u00e1 mi demanda?<\/h3>\r\n\r\n<p>Na ontvangst controleren wij uw gegevens en beoordelen wij uw claim. Als aanvullende informatie nodig is, nemen wij contact met u op.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-payment-question\">\r\n\r\n<h3>Kon mi por keda inform\u00e1 tokante mi reklamo?<\/h3>\r\n\r\n<p>Wij informeren u tijdens het proces over belangrijke ontwikkelingen en nemen contact met u op wanneer actie van uw kant nodig is.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-payment-question\">\r\n\r\n<h3>Ki dia mi ta risib\u00ed mi kompensashon?<\/h3>\r\n\r\n<p>Asina ku e kompania di aviashon a paga e kompensashon i e prosesamentu atministrativo ta kla, bo ta risib\u00ed bo kompensashon di akuerdo ku e palabrashonnan has\u00ed.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-payment-question\">\r\n\r\n<h3>Kiko ta pasa si e kompania di aviashon no respond\u00e9?<\/h3>\r\n\r\n<p>Wanneer de luchtvaartmaatschappij niet reageert of uw claim afwijst, beoordelen wij welke vervolgstappen mogelijk zijn.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-payment-question\">\r\n\r\n<h3>Mi por hasi kontakto durante e tratamentu?<\/h3>\r\n\r\n<p>Si. Nos tim ta disponibel durante henter e proseso pa kontest\u00e1 bo preguntanan i tene bo inform\u00e1 tokante e progreso.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-payment-question\">\r\n\r\n<h3>Mi por inklu\u00ed v\u00e1rios pasahero den un reklamo?<\/h3>\r\n\r\n<p>Ja. In veel gevallen kunnen meerdere passagiers uit dezelfde boeking gezamenlijk in \u00e9\u00e9n claim worden behandeld.<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<script>\r\n\r\nfunction togglePaymentFaq(){\r\n\r\nconst faq=document.getElementById('paymentFaq');\r\n\r\nconst button=document.getElementById('paymentButton');\r\n\r\nif(faq.classList.contains('active')){\r\n\r\nfaq.classList.remove('active');\r\n\r\nbutton.innerHTML='\u25bc Bekijk vragen';\r\n\r\n}else{\r\n\r\nfaq.classList.add('active');\r\n\r\nbutton.innerHTML='\u25b2 Sluit vragen';\r\n\r\n}\r\n\r\n}\r\n\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-adc7b0f e-con e-atomic-element e-flexbox-base e-default-div e-adc7b0f-b365b7d\" data-id=\"adc7b0f\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"adc7b0f\">\n    \t\t<div class=\"elementor-element elementor-element-46865fd elementor-widget elementor-widget-html\" data-id=\"46865fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-finalcta{\r\n\r\npadding:35px 20px 60px;\r\n\r\nbackground:#ffffff;\r\n\r\n}\r\n\r\n.pc-finalcta-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-finalcta-box{\r\n\r\nbackground:linear-gradient(135deg,#0A3157 0%,#114A7D 100%);\r\n\r\npadding:65px 45px;\r\n\r\nborder-radius:26px;\r\n\r\ntext-align:center;\r\n\r\nposition:relative;\r\n\r\noverflow:hidden;\r\n\r\nbox-shadow:0 20px 60px rgba(15,42,68,.12);\r\n\r\n}\r\n\r\n.pc-finalcta-box:before{\r\n\r\ncontent:\"\";\r\n\r\nposition:absolute;\r\n\r\nwidth:320px;\r\n\r\nheight:320px;\r\n\r\nright:-120px;\r\n\r\ntop:-120px;\r\n\r\nbackground:radial-gradient(circle,rgba(255,255,255,.08),transparent 70%);\r\n\r\n}\r\n\r\n.pc-finalcta-small{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 16px;\r\n\r\nbackground:rgba(255,255,255,.12);\r\n\r\nborder:1px solid rgba(255,255,255,.18);\r\n\r\nborder-radius:999px;\r\n\r\ncolor:#7DE8EA;\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:1.4px;\r\n\r\ntext-transform:uppercase;\r\n\r\nmargin-bottom:18px;\r\n\r\n}\r\n\r\n.pc-finalcta-box h2{\r\n\r\nmargin:0 0 18px;\r\n\r\nfont-size:46px;\r\n\r\nline-height:1.15;\r\n\r\ncolor:#fff;\r\n\r\nfont-weight:700;\r\n\r\n}\r\n\r\n.pc-finalcta-box p{\r\n\r\nmax-width:720px;\r\n\r\nmargin:0 auto 34px;\r\n\r\nfont-size:17px;\r\n\r\nline-height:1.9;\r\n\r\ncolor:rgba(255,255,255,.92);\r\n\r\n}\r\n\r\n.pc-final-buttons{\r\n\r\ndisplay:flex;\r\n\r\njustify-content:center;\r\n\r\ngap:16px;\r\n\r\nflex-wrap:wrap;\r\n\r\n}\r\n\r\n.pc-final-primary{\r\n\r\ndisplay:inline-flex;\r\n\r\nalign-items:center;\r\n\r\njustify-content:center;\r\n\r\npadding:17px 34px;\r\n\r\nborder-radius:999px;\r\n\r\nbackground:linear-gradient(135deg,#21C4C7,#25D0D3);\r\n\r\ncolor:#fff;\r\n\r\ntext-decoration:none;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\nbox-shadow:0 10px 30px rgba(33,196,199,.25);\r\n\r\n}\r\n\r\n.pc-final-primary:hover{\r\n\r\ntransform:translateY(-3px);\r\n\r\nbox-shadow:0 18px 40px rgba(33,196,199,.35);\r\n\r\n}\r\n\r\n.pc-final-secondary{\r\n\r\ndisplay:inline-flex;\r\n\r\nalign-items:center;\r\n\r\njustify-content:center;\r\n\r\npadding:17px 34px;\r\n\r\nborder-radius:999px;\r\n\r\nborder:1px solid rgba(255,255,255,.25);\r\n\r\nbackground:rgba(255,255,255,.08);\r\n\r\ncolor:#fff;\r\n\r\ntext-decoration:none;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.pc-final-secondary:hover{\r\n\r\nbackground:rgba(255,255,255,.15);\r\n\r\n}\r\n\r\n.pc-final-trust{\r\n\r\nmargin-top:34px;\r\n\r\ndisplay:flex;\r\n\r\njustify-content:center;\r\n\r\ngap:30px;\r\n\r\nflex-wrap:wrap;\r\n\r\nfont-size:15px;\r\n\r\nfont-weight:600;\r\n\r\ncolor:#fff;\r\n\r\n}\r\n\r\n.pc-final-trust span{\r\n\r\ndisplay:flex;\r\n\r\nalign-items:center;\r\n\r\ngap:8px;\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.pc-finalcta{\r\n\r\npadding:30px 20px 50px;\r\n\r\n}\r\n\r\n.pc-finalcta-box{\r\n\r\npadding:50px 28px;\r\n\r\n}\r\n\r\n.pc-finalcta-box h2{\r\n\r\nfont-size:34px;\r\n\r\n}\r\n\r\n.pc-finalcta-box p{\r\n\r\nfont-size:16px;\r\n\r\n}\r\n\r\n.pc-final-buttons{\r\n\r\nflex-direction:column;\r\n\r\n}\r\n\r\n.pc-final-primary,\r\n\r\n.pc-final-secondary{\r\n\r\nwidth:100%;\r\n\r\n}\r\n\r\n.pc-final-trust{\r\n\r\ngap:14px;\r\n\r\nflex-direction:column;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-finalcta-box{\r\n\r\npadding:42px 24px;\r\n\r\n}\r\n\r\n.pc-finalcta-box h2{\r\n\r\nfont-size:28px;\r\n\r\n}\r\n\r\n.pc-finalcta-box p{\r\n\r\nfont-size:15px;\r\n\r\nline-height:1.8;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-finalcta\">\r\n\r\n<div class=\"pc-finalcta-container\">\r\n\r\n<div class=\"pc-finalcta-box\">\r\n\r\n<div class=\"pc-finalcta-small\">\r\n\r\nALGUN PREGUNTA?\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\nKla pa entreg\u00e1 bo demanda?\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nBo a ha\u00f1a kontesta riba bo preguntanan? Entreg\u00e1 bo demanda f\u00e1silmente awe mes. Nos tim ta revis\u00e1 bo aplikashon kuidadosamente i ta guia bo den henter e proseso.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-final-buttons\">\r\n\r\n<a href=\"\/pap\/volmacht-passagier\/\" class=\"pc-final-primary\">\r\n\r\nKumins\u00e1 bo reklamo\r\n\r\n<\/a>\r\n\r\n<a href=\"\/pap\/contact\/\" class=\"pc-final-secondary\">\r\n\r\nTuma kontakto ku nos\r\n\r\n<\/a>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-final-trust\">\r\n\r\n<span>\u2713 No tin kura, no tin pago<\/span>\r\n\r\n<span>\u2713 Sigur i Konfidensial<\/span>\r\n\r\n<span>\u2713 Sosten personal<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>VEELGESTELDE VRAGEN Antwoorden op de meest gestelde vragen Heeft u vragen over vluchtvertraging, compensatie, uw claim of benodigde documenten? Hieronder vindt u antwoorden op de vragen die wij het vaakst ontvangen. Staat uw vraag er niet tussen? Neem dan gerust contact met ons op. Start uw claim Neem contact op \u2713 No Cure, No Pay \u2713 Persoonlijke ondersteuning \u2713 Veilig &#038; Vertrouwelijk OVER UW CLAIM Over uw claim Hier vindt u antwoorden op de meest gestelde vragen over het indienen van een claim en hoe het proces verloopt. \u25bc Bekijk vragen Hoe weet ik of ik recht heb op compensatie? Wanneer uw vlucht vertraagd, geannuleerd of overboekt is, of u door vertraging uw aansluiting heeft gemist, heeft u mogelijk recht op compensatie. Dien uw claim in en wij beoordelen kosteloos of u in aanmerking komt. Hoeveel compensatie kan ik ontvangen? Afhankelijk van de vliegafstand en uw situatie kan de compensatie \u20ac250, \u20ac400 of \u20ac600 per passagier bedragen. Wij beoordelen welk bedrag in uw situatie van toepassing is. Kan ik gratis een claim indienen? Ja. Het indienen en beoordelen van uw claim is kosteloos. Wij werken op basis van no cure, no pay. Alleen bij een succesvolle claim houden wij 30% commissie in op de ontvangen compensatie. Hoe lang duurt een claim? De duur verschilt per luchtvaartmaatschappij en situatie. Wij houden u tijdens het gehele proces op de hoogte van de voortgang. Kan ik meerdere vluchten tegelijk claimen? Ja. Heeft u meerdere vluchten waarvoor u mogelijk recht heeft op compensatie? Dan kunt u deze afzonderlijk bij ons indienen. Wij beoordelen iedere vlucht individueel. Kan ik namens iemand anders een claim indienen? Ja. U kunt een claim indienen namens bijvoorbeeld uw partner, gezinslid of minderjarig kind. Hiervoor vragen wij om een ondertekende volmacht, zodat wij de claim namens de passagier kunnen behandelen. VLUCHTPROBLEMEN Vluchtvertraging &amp; Annulering Lees de antwoorden op de meest voorkomende vragen over vertraagde, geannuleerde en overboekte vluchten. \u25bc Bekijk vragen Mijn vlucht had meer dan drie uur vertraging. Kan ik een claim indienen? Bij een vertraging van drie uur of meer kunt u in veel gevallen recht hebben op compensatie. Dien uw claim in en wij beoordelen uw situatie kosteloos. Mijn vlucht werd geannuleerd. Heb ik recht op compensatie? Als uw vlucht minder dan 14 dagen voor vertrek wordt geannuleerd, heeft u mogelijk recht op compensatie. Dit hangt af van de reden van de annulering en het alternatief dat u is aangeboden. Ik heb mijn aansluiting gemist. Kan ik een claim indienen? Als uw vluchten onderdeel zijn van \u00e9\u00e9n boeking en u door de gemiste aansluiting drie uur of meer later op uw eindbestemming aankomt, heeft u mogelijk recht op compensatie. Ik mocht niet aan boord door overboeking. Wat nu? Als u door overboeking niet mee kon op uw vlucht, heeft u mogelijk recht op compensatie. Welke vluchten en luchtvaartmaatschappijen komen in aanmerking? Op dit moment behandelen wij claims die onder EU-verordening 261\/2004 vallen. Dit geldt voor vluchten die vertrekken vanuit de EU en voor bepaalde vluchten naar de EU die worden uitgevoerd door een Europese luchtvaartmaatschappij. Wij controleren graag of uw vlucht hieronder valt. Wat als de luchtvaartmaatschappij zegt dat het overmacht was? Een beroep op overmacht betekent niet automatisch dat u geen recht heeft op compensatie. Wij beoordelen of er volgens EU-verordening 261\/2004 daadwerkelijk sprake is van buitengewone omstandigheden en zetten uw claim waar nodig met juridische ondersteuning of via een juridische procedure voort. DOCUMENTEN &amp; VOLMACHT Documenten &amp; Volmacht Hier vindt u antwoorden op veelgestelde vragen over documenten, digitale ondertekening en de volmacht. \u25bc Bekijk vragen Welke documenten moet ik uploaden? Afhankelijk van uw situatie kunnen wij vragen om uw boekingsbevestiging, boardingpass of andere relevante documenten om uw claim correct te beoordelen. Ik ben mijn boardingpass kwijt. Kan ik toch een claim indienen? Ja. Ook zonder boardingpass kunnen wij in veel gevallen uw claim beoordelen. Dien uw aanvraag in en wij laten u weten welke informatie eventueel nog nodig is. Waarom moet ik een volmacht ondertekenen? Met de volmacht geeft u Proclaim Caribbean toestemming om namens u contact op te nemen met de luchtvaartmaatschappij en uw claim af te handelen. Is mijn digitale handtekening rechtsgeldig? Ja. Een digitale handtekening kan rechtsgeldig zijn wanneer deze voldoet aan de toepasselijke wettelijke eisen. Kan ik later nog documenten toevoegen? Ja. Wanneer aanvullende informatie nodig is, nemen wij contact met u op zodat u extra documenten kunt aanleveren. Worden mijn documenten veilig opgeslagen? Ja. Wij behandelen uw documenten vertrouwelijk en nemen passende beveiligingsmaatregelen om uw gegevens te beschermen. KOSTEN &amp; NO CURE NO PAY Kosten &amp; No Cure, No Pay Wij geloven in duidelijke afspraken. Hieronder leest u hoe onze no cure, no pay-service werkt en welke commissie geldt bij een succesvolle claim. \u25bc Bekijk vragen Wat betekent No Cure, No Pay? U betaalt alleen wanneer wij uw claim succesvol afronden en compensatie voor u ontvangen. In dat geval houden wij 30% commissie in op de ontvangen compensatie. Betaal ik vooraf? Nee. Het indienen en beoordelen van uw claim is kosteloos. Zijn er verborgen kosten? Nee. Bij een succesvolle claim houden wij 30% commissie in op de ontvangen compensatie. Verder brengen wij geen verborgen kosten in rekening. Wat gebeurt er als mijn claim wordt afgewezen? Als uw claim niet succesvol is, betaalt u geen succesvergoeding. Wanneer ontvang ik mijn vergoeding? Zodra de luchtvaartmaatschappij de compensatie heeft uitbetaald en de administratieve verwerking is afgerond, maken wij uw vergoeding aan u over. PRIVACY &amp; VEILIGHEID Privacy &amp; Veiligheid Wij begrijpen dat u vertrouwelijke documenten met ons deelt. Daarom behandelen wij uw gegevens zorgvuldig en volgens de geldende privacywetgeving. \u25bc Bekijk vragen Zijn mijn persoonsgegevens veilig? Ja. Wij behandelen uw persoonsgegevens vertrouwelijk en nemen passende technische en organisatorische maatregelen om uw gegevens te beschermen. Wie heeft toegang tot mijn documenten? Alleen bevoegde medewerkers die betrokken zijn bij de behandeling van uw dossier hebben toegang tot uw documenten. Worden mijn gegevens gedeeld met derden? Uw gegevens worden alleen gedeeld wanneer dit noodzakelijk is voor de behandeling van uw claim of wanneer wij 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