{"id":3008,"date":"2026-06-27T22:57:50","date_gmt":"2026-06-27T22:57:50","guid":{"rendered":"https:\/\/proclaimcaribbean.com\/?page_id=3008"},"modified":"2026-10-02T17:37:38","modified_gmt":"2026-10-02T17:37:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/proclaimcaribbean.com\/es\/faq\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3008\" class=\"elementor elementor-3008\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83e61fc e-con e-atomic-element e-flexbox-base e-default-div e-a570ae9\" data-id=\"83e61fc\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"83e61fc\">\n    \t\t<div class=\"elementor-element elementor-element-bf6ae1e elementor-widget elementor-widget-html\" data-id=\"bf6ae1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.faqhero-wrapper{\r\nbackground:linear-gradient(rgba(10,49,87,.92),rgba(10,49,87,.92));\r\npadding:110px 20px 90px;\r\noverflow:hidden;\r\n}\r\n\r\n.faqhero-inner{\r\nmax-width:1150px;\r\nmargin:0 auto;\r\n}\r\n\r\n.faqhero-content{\r\nmax-width:720px;\r\n}\r\n\r\n.faqhero-badge{\r\ndisplay:inline-block;\r\npadding:8px 16px;\r\nbackground:rgba(33,196,199,.15);\r\nborder:1px solid rgba(33,196,199,.25);\r\nborder-radius:999px;\r\ncolor:#53E4E7;\r\nfont-size:13px;\r\nfont-weight:700;\r\nletter-spacing:1.5px;\r\ntext-transform:uppercase;\r\nmargin-bottom:20px;\r\n}\r\n\r\n.faqhero-title{\r\nfont-size:58px;\r\nfont-weight:700;\r\nline-height:1.1;\r\ncolor:#fff;\r\nmargin:0 0 24px;\r\nletter-spacing:-.02em;\r\n}\r\n\r\n.faqhero-text{\r\nfont-size:18px;\r\nline-height:1.9;\r\ncolor:rgba(255,255,255,.92);\r\nmargin:0 0 34px;\r\nmax-width:650px;\r\n}\r\n\r\n.faqhero-buttons{\r\ndisplay:flex;\r\ngap:16px;\r\nflex-wrap:wrap;\r\n}\r\n\r\n.faqhero-primary{\r\ndisplay:inline-flex;\r\nalign-items:center;\r\njustify-content:center;\r\npadding:17px 34px;\r\nborder-radius:999px;\r\nbackground:linear-gradient(135deg,#21C4C7,#25D0D3);\r\ncolor:#fff;\r\ntext-decoration:none;\r\nfont-weight:700;\r\ntransition:.3s;\r\nbox-shadow:0 10px 28px rgba(33,196,199,.25);\r\n}\r\n\r\n.faqhero-primary:hover{\r\ntransform:translateY(-3px);\r\nbox-shadow:0 16px 36px rgba(33,196,199,.35);\r\n}\r\n\r\n.faqhero-secondary{\r\ndisplay:inline-flex;\r\nalign-items:center;\r\njustify-content:center;\r\npadding:17px 34px;\r\nborder-radius:999px;\r\nborder:1px solid rgba(255,255,255,.25);\r\nbackground:rgba(255,255,255,.08);\r\ncolor:#fff;\r\ntext-decoration:none;\r\nfont-weight:700;\r\ntransition:.3s;\r\n}\r\n\r\n.faqhero-secondary:hover{\r\nbackground:rgba(255,255,255,.14);\r\n}\r\n\r\n.faqhero-trust{\r\nmargin-top:34px;\r\ndisplay:flex;\r\nflex-wrap:wrap;\r\ngap:26px;\r\ncolor:#fff;\r\nfont-size:15px;\r\nfont-weight:600;\r\n}\r\n\r\n.faqhero-trust span{\r\ndisplay:flex;\r\nalign-items:center;\r\ngap:8px;\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.faqhero-wrapper{\r\npadding:90px 20px 70px;\r\n}\r\n\r\n.faqhero-title{\r\nfont-size:40px;\r\n}\r\n\r\n.faqhero-text{\r\nfont-size:16px;\r\n}\r\n\r\n.faqhero-primary,\r\n.faqhero-secondary{\r\nwidth:100%;\r\n}\r\n\r\n.faqhero-trust{\r\nflex-direction:column;\r\ngap:14px;\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.faqhero-wrapper{\r\npadding:80px 20px 60px;\r\n}\r\n\r\n.faqhero-title{\r\nfont-size:32px;\r\n}\r\n\r\n.faqhero-text{\r\nfont-size:15px;\r\nline-height:1.8;\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"faqhero-wrapper\">\r\n\r\n<div class=\"faqhero-inner\">\r\n\r\n<div class=\"faqhero-content\">\r\n\r\n<div class=\"faqhero-badge\">\r\nPreguntas frecuentes\r\n<\/div>\r\n\r\n<h1 class=\"faqhero-title\">\r\nRespuestas a las preguntas m\u00e1s frecuentes\r\n<\/h1>\r\n\r\n<p class=\"faqhero-text\">\r\nTiene preguntas sobre retrasos en los vuelos, compensaci\u00f3n, su reclamaci\u00f3n o los documentos necesarios? Aqu\u00ed encontrar\u00e1 respuestas a las preguntas que recibimos con m\u00e1s frecuencia. Si su pregunta no figura entre ellas, no dude en contactarnos.\r\n<\/p>\r\n\r\n<div class=\"faqhero-buttons\">\r\n\r\n<a href=\"\/es\/volmacht-passagier\/\" class=\"faqhero-primary\">\r\nInicie su reclamo\r\n<\/a>\r\n\r\n<a href=\"\/es\/contact\/\" class=\"faqhero-secondary\">\r\nCont\u00e1ctenos\r\n<\/a>\r\n\r\n<\/div>\r\n\r\n<div class=\"faqhero-trust\">\r\n\r\n<span>\u2713 Sin cura, no hay pago<\/span>\r\n\r\n<span>\u2713 Apoyo personal<\/span>\r\n\r\n<span>\u2713 Seguro y confidencial<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-7b39cfc e-con e-atomic-element e-flexbox-base e-default-div e-7b39cfc-4f5201f\" data-id=\"7b39cfc\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"7b39cfc\">\n    \t\t<div class=\"elementor-element elementor-element-c97042a elementor-widget elementor-widget-html\" data-id=\"c97042a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-faq-category{\r\n\r\npadding:20px 20px;\r\n\r\nbackground:#ffffff;\r\n\r\n}\r\n\r\n.pc-faq-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-faq-card{\r\n\r\nbackground:#ffffff;\r\n\r\nborder-radius:22px;\r\n\r\nborder-top:4px solid #21C4C7;\r\n\r\nbox-shadow:0 12px 35px rgba(15,42,68,.05);\r\n\r\noverflow:hidden;\r\n\r\n}\r\n\r\n.pc-faq-header{\r\n\r\npadding:34px;\r\n\r\n}\r\n\r\n.pc-faq-label{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 16px;\r\n\r\nmargin-bottom:16px;\r\n\r\nbackground:#ECFBFB;\r\n\r\ncolor:#21C4C7;\r\n\r\nborder-radius:999px;\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:1.4px;\r\n\r\ntext-transform:uppercase;\r\n\r\n}\r\n\r\n.pc-faq-header h2{\r\n\r\nmargin:0 0 18px;\r\n\r\nfont-size:38px;\r\n\r\ncolor:#0A3157;\r\n\r\nfont-weight:700;\r\n\r\nline-height:1.2;\r\n\r\n}\r\n\r\n.pc-faq-header p{\r\n\r\nmargin:0;\r\n\r\nfont-size:16px;\r\n\r\ncolor:#56697B;\r\n\r\nline-height:1.8;\r\n\r\n}\r\n\r\n.pc-toggle{\r\n\r\nmargin-top:28px;\r\n\r\ndisplay:inline-flex;\r\n\r\nalign-items:center;\r\n\r\ngap:10px;\r\n\r\npadding:15px 28px;\r\n\r\nbackground:#21C4C7;\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:999px;\r\n\r\ncursor:pointer;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.pc-toggle:hover{\r\n\r\nbackground:#18B4B7;\r\n\r\ntransform:translateY(-2px);\r\n\r\n}\r\n\r\n.pc-faq-content{\r\n\r\ndisplay:none;\r\n\r\npadding:0 34px 34px;\r\n\r\nanimation:fadeFaq .4s ease;\r\n\r\n}\r\n\r\n.pc-faq-content.active{\r\n\r\ndisplay:block;\r\n\r\n}\r\n\r\n.pc-question{\r\n\r\nbackground:#FAFEFE;\r\n\r\nborder:1px solid #E5EEF2;\r\n\r\nborder-radius:16px;\r\n\r\npadding:22px;\r\n\r\nmargin-bottom:18px;\r\n\r\n}\r\n\r\n.pc-question:last-child{\r\n\r\nmargin-bottom:0;\r\n\r\n}\r\n\r\n.pc-question h3{\r\n\r\nmargin:0 0 12px;\r\n\r\nfont-size:21px;\r\n\r\ncolor:#0A3157;\r\n\r\n}\r\n\r\n.pc-question p{\r\n\r\nmargin:0;\r\n\r\ncolor:#5E6F7F;\r\n\r\nline-height:1.8;\r\n\r\nfont-size:15.5px;\r\n\r\n}\r\n\r\n@keyframes fadeFaq{\r\n\r\nfrom{\r\n\r\nopacity:0;\r\n\r\ntransform:translateY(-12px);\r\n\r\n}\r\n\r\nto{\r\n\r\nopacity:1;\r\n\r\ntransform:none;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.pc-faq-category{\r\n\r\npadding:10px 20px;\r\n\r\n}\r\n\r\n.pc-faq-header{\r\n\r\npadding:24px;\r\n\r\n}\r\n\r\n.pc-faq-header h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n.pc-faq-content{\r\n\r\npadding:0 24px 24px;\r\n\r\n}\r\n\r\n.pc-question{\r\n\r\npadding:18px;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-faq-header{\r\n\r\npadding:20px;\r\n\r\n}\r\n\r\n.pc-faq-header h2{\r\n\r\nfont-size:26px;\r\n\r\n}\r\n\r\n.pc-faq-content{\r\n\r\npadding:0 20px 20px;\r\n\r\n}\r\n\r\n.pc-toggle{\r\n\r\nwidth:100%;\r\n\r\njustify-content:center;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-faq-category\">\r\n\r\n<div class=\"pc-faq-container\">\r\n\r\n<div class=\"pc-faq-card\">\r\n\r\n<div class=\"pc-faq-header\">\r\n\r\n<div class=\"pc-faq-label\">\r\n\r\nSOBRE SU RECLAMO\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\nSobre su reclamo\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nAqu\u00ed encontrar\u00e1 respuestas a las preguntas m\u00e1s frecuentes sobre la presentaci\u00f3n de un reclamo y c\u00f3mo transcurre el proceso.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-toggle\" onclick=\"toggleClaimFaq()\">\r\n\r\n<span id=\"claimFaqButton\">\r\n\r\n\u25bc Ver preguntas\r\n\r\n<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-faq-content\" id=\"claimFaq\">\r\n\r\n<div class=\"pc-question\">\r\n\r\n<h3>\u00bfC\u00f3mo s\u00e9 si tengo derecho a una compensaci\u00f3n?<\/h3>\r\n\r\n<p>Si su vuelo se retrasa, cancela o cambia de fecha, o si perdi\u00f3 la conexi\u00f3n debido a la demora, podr\u00eda tener derecho a una compensaci\u00f3n. Presente su reclamo y nosotros evaluaremos de forma gratuita si usted tiene derecho a ella.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-question\">\r\n\r\n<h3>\u00bfCu\u00e1nta compensaci\u00f3n puedo recibir?<\/h3>\r\n\r\n<p>Dependiendo de la distancia de vuelo y de su situaci\u00f3n, la compensaci\u00f3n puede ascender a \u20ac250, \u20ac400 o \u20ac600 por pasajero. Sin embargo, evaluaremos el importe que corresponder\u00eda en su situaci\u00f3n particular.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-question\">\r\n\r\n<h3>\u00bfPuedo presentar un reclamo gratis?<\/h3>\r\n\r\n<p>S\u00ed. La presentaci\u00f3n y evaluaci\u00f3n de su reclamaci\u00f3n es gratuita. Trabajamos de acuerdo con el principio de \"no cura, no pago\". Solo en caso de una reclamaci\u00f3n exitosa conservamos un 30% de comisi\u00f3n sobre la compensaci\u00f3n recibida.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-question\">\r\n\r\n<h3>\u00bfCu\u00e1nto dura un reclamo?<\/h3>\r\n\r\n<p>El tiempo var\u00eda seg\u00fan la aerol\u00ednea y la situaci\u00f3n. Le mantendremos informados sobre el progreso durante todo el proceso.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-question\">\r\n\r\n<h3>\u00bfPuedo reclamar varios vuelos a la vez?<\/h3>\r\n\r\n<p>S\u00ed. \u00bfTiene usted varias tarifas de vuelo para las cuales podr\u00eda tener derecho a una compensaci\u00f3n? En ese caso, puede presentarlas por separado a nosotros. Examinamos cada vuelo individualmente.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-question\">\r\n\r\n<h3>\u00bfPuedo presentar un reclamo en nombre de otra persona?<\/h3>\r\n\r\n<p>S\u00ed. Puede presentar una reclamaci\u00f3n en nombre de, por ejemplo, su pareja, un familiar o un menor de edad. Para ello, necesitamos una autorizaci\u00f3n firmada por el titular para que podamos tramitar la reclamaci\u00f3n en nombre del pasajero.<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<script>\r\n\r\nfunction toggleClaimFaq(){\r\n\r\nconst faq=document.getElementById('claimFaq');\r\n\r\nconst button=document.getElementById('claimFaqButton');\r\n\r\nif(faq.classList.contains('active')){\r\n\r\nfaq.classList.remove('active');\r\n\r\nbutton.innerHTML='\u25bc Bekijk vragen';\r\n\r\n}else{\r\n\r\nfaq.classList.add('active');\r\n\r\nbutton.innerHTML='\u25b2 Sluit vragen';\r\n\r\n}\r\n\r\n}\r\n\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-fd05ccc e-con e-atomic-element e-flexbox-base e-default-div e-fd05ccc-1bf6710\" data-id=\"fd05ccc\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"fd05ccc\">\n    \t\t<div class=\"elementor-element elementor-element-3882e11 elementor-widget elementor-widget-html\" data-id=\"3882e11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-flight-category{\r\n\r\npadding:20px 20px;\r\n\r\nbackground:#F8FCFC;\r\n\r\n}\r\n\r\n.pc-flight-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-flight-card{\r\n\r\nbackground:#fff;\r\n\r\nborder-radius:22px;\r\n\r\nborder-top:4px solid #21C4C7;\r\n\r\nbox-shadow:0 12px 35px rgba(15,42,68,.05);\r\n\r\noverflow:hidden;\r\n\r\n}\r\n\r\n.pc-flight-header{\r\n\r\npadding:34px;\r\n\r\n}\r\n\r\n.pc-flight-label{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 16px;\r\n\r\nmargin-bottom:16px;\r\n\r\nbackground:#ECFBFB;\r\n\r\ncolor:#21C4C7;\r\n\r\nborder-radius:999px;\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:1.4px;\r\n\r\ntext-transform:uppercase;\r\n\r\n}\r\n\r\n.pc-flight-header h2{\r\n\r\nmargin:0 0 18px;\r\n\r\nfont-size:38px;\r\n\r\ncolor:#0A3157;\r\n\r\nline-height:1.2;\r\n\r\n}\r\n\r\n.pc-flight-header p{\r\n\r\nmargin:0;\r\n\r\ncolor:#56697B;\r\n\r\nfont-size:16px;\r\n\r\nline-height:1.8;\r\n\r\n}\r\n\r\n.pc-flight-toggle{\r\n\r\nmargin-top:28px;\r\n\r\ndisplay:inline-flex;\r\n\r\nalign-items:center;\r\n\r\npadding:15px 28px;\r\n\r\nbackground:#21C4C7;\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:999px;\r\n\r\ncursor:pointer;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.pc-flight-toggle:hover{\r\n\r\nbackground:#18B4B7;\r\n\r\ntransform:translateY(-2px);\r\n\r\n}\r\n\r\n.pc-flight-content{\r\n\r\ndisplay:none;\r\n\r\npadding:0 34px 34px;\r\n\r\nanimation:fadeFlight .4s ease;\r\n\r\n}\r\n\r\n.pc-flight-content.active{\r\n\r\ndisplay:block;\r\n\r\n}\r\n\r\n.pc-flight-question{\r\n\r\nbackground:#FAFEFE;\r\n\r\nborder:1px solid #E5EEF2;\r\n\r\nborder-radius:16px;\r\n\r\npadding:22px;\r\n\r\nmargin-bottom:18px;\r\n\r\n}\r\n\r\n.pc-flight-question:last-child{\r\n\r\nmargin-bottom:0;\r\n\r\n}\r\n\r\n.pc-flight-question h3{\r\n\r\nmargin:0 0 12px;\r\n\r\ncolor:#0A3157;\r\n\r\nfont-size:21px;\r\n\r\n}\r\n\r\n.pc-flight-question p{\r\n\r\nmargin:0;\r\n\r\ncolor:#5E6F7F;\r\n\r\nfont-size:15.5px;\r\n\r\nline-height:1.8;\r\n\r\n}\r\n\r\n@keyframes fadeFlight{\r\n\r\nfrom{\r\n\r\nopacity:0;\r\n\r\ntransform:translateY(-12px);\r\n\r\n}\r\n\r\nto{\r\n\r\nopacity:1;\r\n\r\ntransform:none;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.pc-flight-category{\r\n\r\npadding:10px 20px;\r\n\r\n}\r\n\r\n.pc-flight-header{\r\n\r\npadding:24px;\r\n\r\n}\r\n\r\n.pc-flight-header h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n.pc-flight-content{\r\n\r\npadding:0 24px 24px;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-flight-header{\r\n\r\npadding:20px;\r\n\r\n}\r\n\r\n.pc-flight-header h2{\r\n\r\nfont-size:26px;\r\n\r\n}\r\n\r\n.pc-flight-content{\r\n\r\npadding:0 20px 20px;\r\n\r\n}\r\n\r\n.pc-flight-toggle{\r\n\r\nwidth:100%;\r\n\r\njustify-content:center;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-flight-category\">\r\n\r\n<div class=\"pc-flight-container\">\r\n\r\n<div class=\"pc-flight-card\">\r\n\r\n<div class=\"pc-flight-header\">\r\n\r\n<div class=\"pc-flight-label\">\r\n\r\nPROBLEMAS DE VUELO\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\nRetraso y cancelaci\u00f3n de vuelos\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nLee las respuestas a las preguntas m\u00e1s frecuentes sobre vuelos retrasados, cancelados y con overbooking.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-flight-toggle\" onclick=\"toggleFlightFaq()\">\r\n\r\n<span id=\"flightButton\">\r\n\r\n\u25bc Ver preguntas\r\n\r\n<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-flight-content\" id=\"flightFaq\">\r\n\r\n<div class=\"pc-flight-question\">\r\n\r\n<h3>Mi vuelo se retras\u00f3 m\u00e1s de tres horas. \u00bfPuedo presentar una reclamaci\u00f3n?<\/h3>\r\n\r\n<p>En caso de retraso de tres horas o m\u00e1s, en muchas ocasiones tendr\u00e1 derecho a una compensaci\u00f3n. Presente su reclamaci\u00f3n y nosotros evaluaremos su situaci\u00f3n de forma gratuita.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-flight-question\">\r\n\r\n<h3>Mi vuelo fue cancelado. \u00bfTengo derecho a una compensaci\u00f3n?<\/h3>\r\n\r\n<p>Si su vuelo se cancela con menos de 14 d\u00edas de antelaci\u00f3n a la salida, podr\u00eda tener derecho a una compensaci\u00f3n. Esto depender\u00e1 de la raz\u00f3n de la cancelaci\u00f3n y de la alternativa que se le haya ofrecido.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-flight-question\">\r\n\r\n<h3>He perdido mi conexi\u00f3n. \u00bfPuedo presentar una reclamaci\u00f3n?<\/h3>\r\n\r\n<p>Si sus vuelos forman parte de una misma reserva y llega a su destino final tres horas o m\u00e1s tarde debido a la conexi\u00f3n perdida, podr\u00eda tener derecho a una compensaci\u00f3n.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-flight-question\">\r\n\r\n<h3>Me negaron el abordaje por sobreventa. \u00bfQu\u00e9 hago ahora?<\/h3>\r\n\r\n<p>Si no pudo viajar en su vuelo debido a una transferencia de dinero, podr\u00eda tener derecho a una compensaci\u00f3n.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-flight-question\">\r\n\r\n<h3>\u00bfQu\u00e9 vuelos y aerol\u00edneas est\u00e1n incluidos?<\/h3>\r\n\r\n<p>En este momento estamos tramitando reclamaciones que se enuncran en la normativa de la UE 261\/2004. Esto se aplica a los vuelos que salen de la UE y a algunos vuelos a la UE operados por una aerol\u00ednea europea. Nos pondremos en contacto con usted para comprobar si su vuelo se encuentra incluido en esta lista.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-flight-question\">\r\n\r\n<h3>\u00bfQu\u00e9 pasa si la aerol\u00ednea dice que fue fuerza mayor?<\/h3>\r\n\r\n<p>La invocaci\u00f3n del caso de fuerza mayor no implica autom\u00e1ticamente que usted no tenga derecho a una compensaci\u00f3n. Nosotros evaluamos si, de acuerdo con la normativa de la UE 261\/2004, realmente se dan circunstancias extraordinarias y seguimos adelante con su reclamaci\u00f3n, si es necesario, mediante apoyo jur\u00eddico o mediante un procedimiento judicial.<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<script>\r\n\r\nfunction toggleFlightFaq(){\r\n\r\nconst faq=document.getElementById('flightFaq');\r\n\r\nconst button=document.getElementById('flightButton');\r\n\r\nif(faq.classList.contains('active')){\r\n\r\nfaq.classList.remove('active');\r\n\r\nbutton.innerHTML='\u25bc Bekijk vragen';\r\n\r\n}else{\r\n\r\nfaq.classList.add('active');\r\n\r\nbutton.innerHTML='\u25b2 Sluit vragen';\r\n\r\n}\r\n\r\n}\r\n\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-7c94d27 e-con e-atomic-element e-flexbox-base e-default-div e-7c94d27-d4b75db\" data-id=\"7c94d27\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"7c94d27\">\n    \t\t<div class=\"elementor-element elementor-element-33166c1 elementor-widget elementor-widget-html\" data-id=\"33166c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-docfaq-section{\r\n\r\npadding:20px;\r\n\r\nbackground:#ffffff;\r\n\r\n}\r\n\r\n.pc-docfaq-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-docfaq-card{\r\n\r\nbackground:#fff;\r\n\r\nborder-radius:22px;\r\n\r\nborder-top:4px solid #21C4C7;\r\n\r\nbox-shadow:0 12px 35px rgba(15,42,68,.05);\r\n\r\noverflow:hidden;\r\n\r\n}\r\n\r\n.pc-docfaq-header{\r\n\r\npadding:34px;\r\n\r\n}\r\n\r\n.pc-docfaq-label{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 16px;\r\n\r\nbackground:#ECFBFB;\r\n\r\ncolor:#21C4C7;\r\n\r\nborder-radius:999px;\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:1.4px;\r\n\r\ntext-transform:uppercase;\r\n\r\nmargin-bottom:16px;\r\n\r\n}\r\n\r\n.pc-docfaq-header h2{\r\n\r\nmargin:0 0 18px;\r\n\r\nfont-size:38px;\r\n\r\ncolor:#0A3157;\r\n\r\nline-height:1.2;\r\n\r\n}\r\n\r\n.pc-docfaq-header p{\r\n\r\nmargin:0;\r\n\r\nfont-size:16px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n.pc-docfaq-toggle{\r\n\r\nmargin-top:28px;\r\n\r\ndisplay:inline-flex;\r\n\r\npadding:15px 28px;\r\n\r\nbackground:#21C4C7;\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:999px;\r\n\r\ncursor:pointer;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.pc-docfaq-toggle:hover{\r\n\r\nbackground:#18B4B7;\r\n\r\n}\r\n\r\n.pc-docfaq-content{\r\n\r\ndisplay:none;\r\n\r\npadding:0 34px 34px;\r\n\r\nanimation:fadeDoc .4s ease;\r\n\r\n}\r\n\r\n.pc-docfaq-content.active{\r\n\r\ndisplay:block;\r\n\r\n}\r\n\r\n.pc-doc-question{\r\n\r\nbackground:#FAFEFE;\r\n\r\nborder:1px solid #E5EEF2;\r\n\r\nborder-radius:16px;\r\n\r\npadding:22px;\r\n\r\nmargin-bottom:18px;\r\n\r\n}\r\n\r\n.pc-doc-question:last-child{\r\n\r\nmargin-bottom:0;\r\n\r\n}\r\n\r\n.pc-doc-question h3{\r\n\r\nmargin:0 0 12px;\r\n\r\ncolor:#0A3157;\r\n\r\nfont-size:21px;\r\n\r\n}\r\n\r\n.pc-doc-question p{\r\n\r\nmargin:0;\r\n\r\ncolor:#5E6F7F;\r\n\r\nline-height:1.8;\r\n\r\nfont-size:15.5px;\r\n\r\n}\r\n\r\n@keyframes fadeDoc{\r\n\r\nfrom{\r\n\r\nopacity:0;\r\n\r\ntransform:translateY(-10px);\r\n\r\n}\r\n\r\nto{\r\n\r\nopacity:1;\r\n\r\ntransform:none;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.pc-docfaq-section{\r\n\r\npadding:10px 20px;\r\n\r\n}\r\n\r\n.pc-docfaq-header{\r\n\r\npadding:24px;\r\n\r\n}\r\n\r\n.pc-docfaq-header h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n.pc-docfaq-content{\r\n\r\npadding:0 24px 24px;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-docfaq-header{\r\n\r\npadding:20px;\r\n\r\n}\r\n\r\n.pc-docfaq-header h2{\r\n\r\nfont-size:26px;\r\n\r\n}\r\n\r\n.pc-docfaq-content{\r\n\r\npadding:0 20px 20px;\r\n\r\n}\r\n\r\n.pc-docfaq-toggle{\r\n\r\nwidth:100%;\r\n\r\njustify-content:center;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-docfaq-section\">\r\n\r\n<div class=\"pc-docfaq-container\">\r\n\r\n<div class=\"pc-docfaq-card\">\r\n\r\n<div class=\"pc-docfaq-header\">\r\n\r\n<div class=\"pc-docfaq-label\">\r\n\r\nDOCUMENTOS Y PODER\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\nDocumentos y Poder\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nAqu\u00ed encontrar\u00e1 respuestas a las preguntas frecuentes sobre documentos, firma digital y el poder notarial.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-docfaq-toggle\" onclick=\"toggleDocFaq()\">\r\n\r\n<span id=\"docFaqButton\">\r\n\r\n\u25bc Ver preguntas\r\n\r\n<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-docfaq-content\" id=\"docFaq\">\r\n\r\n<div class=\"pc-doc-question\">\r\n\r\n<h3>\u00bfQu\u00e9 documentos debo subir?<\/h3>\r\n\r\n<p>Seg\u00fan su situaci\u00f3n, podemos solicitarle su confirmaci\u00f3n de reserva, tarjeta de embarque u otros documentos relevantes para evaluar correctamente su reclamaci\u00f3n.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-doc-question\">\r\n\r\n<h3>He perdido mi tarjeta de embarque. \u00bfAun as\u00ed puedo presentar una reclamaci\u00f3n?<\/h3>\r\n\r\n<p>S\u00ed. Incluso sin tarjeta de embarque podemos evaluar su reclamo en muchos casos. Env\u00ede su solicitud y le haremos saber qu\u00e9 informaci\u00f3n podr\u00eda ser necesaria a\u00fan.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-doc-question\">\r\n\r\n<h3>\u00bfPor qu\u00e9 debo firmar un poder?<\/h3>\r\n\r\n<p>Con el poder notarial, usted autoriza a Proclaim Caribbean a ponerse en contacto con la aerol\u00ednea en su nombre y gestionar su reclamo.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-doc-question\">\r\n\r\n<h3>\u00bfEs jur\u00eddicamente v\u00e1lida mi firma digital?<\/h3>\r\n\r\n<p>S\u00ed. Una firma digital puede ser jur\u00eddicamente v\u00e1lida cuando cumple con los requisitos legales aplicables.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-doc-question\">\r\n\r\n<h3>\u00bfPuedo agregar m\u00e1s documentos m\u00e1s tarde?<\/h3>\r\n\r\n<p>S\u00ed. Cuando se necesite informaci\u00f3n adicional, nos pondremos en contacto con usted para que pueda presentar documentos adicionales.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-doc-question\">\r\n\r\n<h3>\u00bfMis documentos se almacenan de forma segura?<\/h3>\r\n\r\n<p>S\u00ed. Tratamos sus documentos con confidencialidad y adoptamos medidas de seguridad adecuadas para proteger sus datos.<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<script>\r\n\r\nfunction toggleDocFaq(){\r\n\r\nconst faq=document.getElementById('docFaq');\r\n\r\nconst button=document.getElementById('docFaqButton');\r\n\r\nif(faq.classList.contains('active')){\r\n\r\nfaq.classList.remove('active');\r\n\r\nbutton.innerHTML='\u25bc Bekijk vragen';\r\n\r\n}else{\r\n\r\nfaq.classList.add('active');\r\n\r\nbutton.innerHTML='\u25b2 Sluit vragen';\r\n\r\n}\r\n\r\n}\r\n\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-5a5ee3c e-con e-atomic-element e-flexbox-base e-default-div e-5a5ee3c-5fec67c\" data-id=\"5a5ee3c\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"5a5ee3c\">\n    \t\t<div class=\"elementor-element elementor-element-db3849a elementor-widget elementor-widget-html\" data-id=\"db3849a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-cost-section{\r\n\r\npadding:20px;\r\n\r\nbackground:#F8FCFC;\r\n\r\n}\r\n\r\n.pc-cost-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-cost-card{\r\n\r\nbackground:#fff;\r\n\r\nborder-radius:22px;\r\n\r\nborder-top:4px solid #21C4C7;\r\n\r\nbox-shadow:0 12px 35px rgba(15,42,68,.05);\r\n\r\noverflow:hidden;\r\n\r\n}\r\n\r\n.pc-cost-header{\r\n\r\npadding:34px;\r\n\r\n}\r\n\r\n.pc-cost-label{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 16px;\r\n\r\nmargin-bottom:16px;\r\n\r\nbackground:#ECFBFB;\r\n\r\ncolor:#21C4C7;\r\n\r\nborder-radius:999px;\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:1.4px;\r\n\r\ntext-transform:uppercase;\r\n\r\n}\r\n\r\n.pc-cost-header h2{\r\n\r\nmargin:0 0 18px;\r\n\r\nfont-size:38px;\r\n\r\ncolor:#0A3157;\r\n\r\nline-height:1.2;\r\n\r\n}\r\n\r\n.pc-cost-header p{\r\n\r\nmargin:0;\r\n\r\nfont-size:16px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n.pc-cost-toggle{\r\n\r\nmargin-top:28px;\r\n\r\ndisplay:inline-flex;\r\n\r\npadding:15px 28px;\r\n\r\nbackground:#21C4C7;\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:999px;\r\n\r\ncursor:pointer;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.pc-cost-toggle:hover{\r\n\r\nbackground:#18B4B7;\r\n\r\n}\r\n\r\n.pc-cost-content{\r\n\r\ndisplay:none;\r\n\r\npadding:0 34px 34px;\r\n\r\nanimation:fadeCost .35s ease;\r\n\r\n}\r\n\r\n.pc-cost-content.active{\r\n\r\ndisplay:block;\r\n\r\n}\r\n\r\n.pc-cost-question{\r\n\r\nbackground:#FAFEFE;\r\n\r\nborder:1px solid #E5EEF2;\r\n\r\nborder-radius:16px;\r\n\r\npadding:22px;\r\n\r\nmargin-bottom:18px;\r\n\r\n}\r\n\r\n.pc-cost-question:last-child{\r\n\r\nmargin-bottom:0;\r\n\r\n}\r\n\r\n.pc-cost-question h3{\r\n\r\nmargin:0 0 12px;\r\n\r\nfont-size:21px;\r\n\r\ncolor:#0A3157;\r\n\r\n}\r\n\r\n.pc-cost-question p{\r\n\r\nmargin:0;\r\n\r\nfont-size:15.5px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n@keyframes fadeCost{\r\n\r\nfrom{\r\n\r\nopacity:0;\r\n\r\ntransform:translateY(-10px);\r\n\r\n}\r\n\r\nto{\r\n\r\nopacity:1;\r\n\r\ntransform:none;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.pc-cost-section{\r\n\r\npadding:10px 20px;\r\n\r\n}\r\n\r\n.pc-cost-header{\r\n\r\npadding:24px;\r\n\r\n}\r\n\r\n.pc-cost-header h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n.pc-cost-content{\r\n\r\npadding:0 24px 24px;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-cost-header{\r\n\r\npadding:20px;\r\n\r\n}\r\n\r\n.pc-cost-header h2{\r\n\r\nfont-size:26px;\r\n\r\n}\r\n\r\n.pc-cost-content{\r\n\r\npadding:0 20px 20px;\r\n\r\n}\r\n\r\n.pc-cost-toggle{\r\n\r\nwidth:100%;\r\n\r\njustify-content:center;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-cost-section\">\r\n\r\n<div class=\"pc-cost-container\">\r\n\r\n<div class=\"pc-cost-card\">\r\n\r\n<div class=\"pc-cost-header\">\r\n\r\n<div class=\"pc-cost-label\">\r\n\r\nCOSTES Y SIN RESULTADO NO HAY PAGO\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\nCostos y Sin cuota, sin resultado\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nCreemos en acuerdos claros. A continuaci\u00f3n le informamos c\u00f3mo funciona nuestro servicio sin compromiso ni costos y qu\u00e9 comisi\u00f3n se aplica en caso de una reclamaci\u00f3n exitosa.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-cost-toggle\" onclick=\"toggleCostFaq()\">\r\n\r\n<span id=\"costButton\">\r\n\r\n\u25bc Ver preguntas\r\n\r\n<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-cost-content\" id=\"costFaq\">\r\n\r\n<div class=\"pc-cost-question\">\r\n\r\n<h3>\u00bfQu\u00e9 significa No Cure, No Pay?<\/h3>\r\n\r\n<p>Solo pagar\u00e1 cuando completemos con \u00e9xito su reclamaci\u00f3n y recibamos una compensaci\u00f3n para usted. En ese caso, conservaremos un 30% de comisi\u00f3n sobre la compensaci\u00f3n recibida.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-cost-question\">\r\n\r\n<h3>\u00bfPago por adelantado?<\/h3>\r\n\r\n<p>No. La presentaci\u00f3n y evaluaci\u00f3n de su reclamaci\u00f3n es gratuita.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-cost-question\">\r\n\r\n<h3>\u00bfHay costos ocultos?<\/h3>\r\n\r\n<p>No. En caso de una reclamaci\u00f3n exitosa, retenemos un 30% de la compensaci\u00f3n recibida. Adem\u00e1s, no cobramos ning\u00fan coste oculto.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-cost-question\">\r\n\r\n<h3>\u00bfQu\u00e9 sucede si se rechaza mi reclamo?<\/h3>\r\n\r\n<p>Si su reclamaci\u00f3n no tiene \u00e9xito, no recibir\u00e1 una indemnizaci\u00f3n por el \u00e9xito.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-cost-question\">\r\n\r\n<h3>\u00bfCu\u00e1ndo recibir\u00e9 mi reembolso?<\/h3>\r\n\r\n<p>Una vez que la aerol\u00ednea haya pagado la compensaci\u00f3n y haya finalizado el proceso administrativo, le haremos llegar su reembolso.<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<script>\r\n\r\nfunction toggleCostFaq(){\r\n\r\nconst faq=document.getElementById('costFaq');\r\n\r\nconst button=document.getElementById('costButton');\r\n\r\nif(faq.classList.contains('active')){\r\n\r\nfaq.classList.remove('active');\r\n\r\nbutton.innerHTML='\u25bc Bekijk vragen';\r\n\r\n}else{\r\n\r\nfaq.classList.add('active');\r\n\r\nbutton.innerHTML='\u25b2 Sluit vragen';\r\n\r\n}\r\n\r\n}\r\n\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-12f2039 e-con e-atomic-element e-flexbox-base e-default-div e-12f2039-e0a9939\" data-id=\"12f2039\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"12f2039\">\n    \t\t<div class=\"elementor-element elementor-element-413cab7 elementor-widget elementor-widget-html\" data-id=\"413cab7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-privacy-section{\r\n\r\npadding:20px;\r\n\r\nbackground:#ffffff;\r\n\r\n}\r\n\r\n.pc-privacy-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-privacy-card{\r\n\r\nbackground:#fff;\r\n\r\nborder-radius:22px;\r\n\r\nborder-top:4px solid #21C4C7;\r\n\r\nbox-shadow:0 12px 35px rgba(15,42,68,.05);\r\n\r\noverflow:hidden;\r\n\r\n}\r\n\r\n.pc-privacy-header{\r\n\r\npadding:34px;\r\n\r\n}\r\n\r\n.pc-privacy-label{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 16px;\r\n\r\nmargin-bottom:16px;\r\n\r\nbackground:#ECFBFB;\r\n\r\ncolor:#21C4C7;\r\n\r\nborder-radius:999px;\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:1.4px;\r\n\r\ntext-transform:uppercase;\r\n\r\n}\r\n\r\n.pc-privacy-header h2{\r\n\r\nmargin:0 0 18px;\r\n\r\nfont-size:38px;\r\n\r\ncolor:#0A3157;\r\n\r\nline-height:1.2;\r\n\r\n}\r\n\r\n.pc-privacy-header p{\r\n\r\nmargin:0;\r\n\r\nfont-size:16px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n.pc-privacy-toggle{\r\n\r\nmargin-top:28px;\r\n\r\ndisplay:inline-flex;\r\n\r\npadding:15px 28px;\r\n\r\nbackground:#21C4C7;\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:999px;\r\n\r\ncursor:pointer;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.pc-privacy-toggle:hover{\r\n\r\nbackground:#18B4B7;\r\n\r\n}\r\n\r\n.pc-privacy-content{\r\n\r\ndisplay:none;\r\n\r\npadding:0 34px 34px;\r\n\r\nanimation:fadePrivacy .35s ease;\r\n\r\n}\r\n\r\n.pc-privacy-content.active{\r\n\r\ndisplay:block;\r\n\r\n}\r\n\r\n.pc-privacy-question{\r\n\r\nbackground:#FAFEFE;\r\n\r\nborder:1px solid #E5EEF2;\r\n\r\nborder-radius:16px;\r\n\r\npadding:22px;\r\n\r\nmargin-bottom:18px;\r\n\r\n}\r\n\r\n.pc-privacy-question:last-child{\r\n\r\nmargin-bottom:0;\r\n\r\n}\r\n\r\n.pc-privacy-question h3{\r\n\r\nmargin:0 0 12px;\r\n\r\nfont-size:21px;\r\n\r\ncolor:#0A3157;\r\n\r\n}\r\n\r\n.pc-privacy-question p{\r\n\r\nmargin:0;\r\n\r\nfont-size:15.5px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n@keyframes fadePrivacy{\r\n\r\nfrom{\r\n\r\nopacity:0;\r\n\r\ntransform:translateY(-10px);\r\n\r\n}\r\n\r\nto{\r\n\r\nopacity:1;\r\n\r\ntransform:none;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.pc-privacy-section{\r\n\r\npadding:10px 20px;\r\n\r\n}\r\n\r\n.pc-privacy-header{\r\n\r\npadding:24px;\r\n\r\n}\r\n\r\n.pc-privacy-header h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n.pc-privacy-content{\r\n\r\npadding:0 24px 24px;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-privacy-header{\r\n\r\npadding:20px;\r\n\r\n}\r\n\r\n.pc-privacy-header h2{\r\n\r\nfont-size:26px;\r\n\r\n}\r\n\r\n.pc-privacy-content{\r\n\r\npadding:0 20px 20px;\r\n\r\n}\r\n\r\n.pc-privacy-toggle{\r\n\r\nwidth:100%;\r\n\r\njustify-content:center;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-privacy-section\">\r\n\r\n<div class=\"pc-privacy-container\">\r\n\r\n<div class=\"pc-privacy-card\">\r\n\r\n<div class=\"pc-privacy-header\">\r\n\r\n<div class=\"pc-privacy-label\">\r\n\r\nPRIVACIDAD Y SEGURIDAD\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\nPrivacidad y seguridad\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nEntendemos que comparte documentos confidenciales con nosotros. Por eso, tratamos sus datos con cuidado y de acuerdo con la legislaci\u00f3n de privacidad vigente.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-privacy-toggle\" onclick=\"togglePrivacyFaq()\">\r\n\r\n<span id=\"privacyButton\">\r\n\r\n\u25bc Ver preguntas\r\n\r\n<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-privacy-content\" id=\"privacyFaq\">\r\n\r\n<div class=\"pc-privacy-question\">\r\n\r\n<h3>\u00bfEst\u00e1n seguros mis datos personales?<\/h3>\r\n\r\n<p>S\u00ed. Tratamos sus datos personales de forma confidencial y adoptamos medidas t\u00e9cnicas y organizativas adecuadas para protegerlos.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-privacy-question\">\r\n\r\n<h3>\u00bfQui\u00e9n tiene acceso a mis documentos?<\/h3>\r\n\r\n<p>Solo los empleados autorizados que participan en el manejo de su expediente tienen acceso a sus documentos.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-privacy-question\">\r\n\r\n<h3>\u00bfSe comparten mis datos con terceros?<\/h3>\r\n\r\n<p>Sus datos solo ser\u00e1n compartidos cuando sea necesario para tramitar su reclamaci\u00f3n o cuando tengamos la obligaci\u00f3n legal de hacerlo.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-privacy-question\">\r\n\r\n<h3>\u00bfC\u00f3mo se almacenan mis documentos?<\/h3>\r\n\r\n<p>Sus documentos se almacenan en un entorno seguro y no se conservan m\u00e1s tiempo de lo necesario para el tratamiento de su expediente y los plazos legales de conservaci\u00f3n aplicables.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-privacy-question\">\r\n\r\n<h3>\u00bfPuedo solicitar la eliminaci\u00f3n de mis datos?<\/h3>\r\n\r\n<p>S\u00ed. Puede ponerse en contacto con nosotros para solicitar la consulta, correcci\u00f3n o eliminaci\u00f3n de sus datos personales, en la medida en que la ley lo permita.<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<script>\r\n\r\nfunction togglePrivacyFaq(){\r\n\r\nconst faq=document.getElementById('privacyFaq');\r\n\r\nconst button=document.getElementById('privacyButton');\r\n\r\nif(faq.classList.contains('active')){\r\n\r\nfaq.classList.remove('active');\r\n\r\nbutton.innerHTML='\u25bc Bekijk vragen';\r\n\r\n}else{\r\n\r\nfaq.classList.add('active');\r\n\r\nbutton.innerHTML='\u25b2 Sluit vragen';\r\n\r\n}\r\n\r\n}\r\n\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-3c29fad e-con e-atomic-element e-flexbox-base e-default-div e-3c29fad-50d7dc6\" data-id=\"3c29fad\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"3c29fad\">\n    \t\t<div class=\"elementor-element elementor-element-5591d44 elementor-widget elementor-widget-html\" data-id=\"5591d44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-payment-section{\r\n\r\npadding:20px;\r\n\r\nbackground:#F8FCFC;\r\n\r\n}\r\n\r\n.pc-payment-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-payment-card{\r\n\r\nbackground:#fff;\r\n\r\nborder-radius:22px;\r\n\r\nborder-top:4px solid #21C4C7;\r\n\r\nbox-shadow:0 12px 35px rgba(15,42,68,.05);\r\n\r\noverflow:hidden;\r\n\r\n}\r\n\r\n.pc-payment-header{\r\n\r\npadding:34px;\r\n\r\n}\r\n\r\n.pc-payment-label{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 16px;\r\n\r\nmargin-bottom:16px;\r\n\r\nbackground:#ECFBFB;\r\n\r\ncolor:#21C4C7;\r\n\r\nborder-radius:999px;\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:1.4px;\r\n\r\ntext-transform:uppercase;\r\n\r\n}\r\n\r\n.pc-payment-header h2{\r\n\r\nmargin:0 0 18px;\r\n\r\nfont-size:38px;\r\n\r\ncolor:#0A3157;\r\n\r\nline-height:1.2;\r\n\r\n}\r\n\r\n.pc-payment-header p{\r\n\r\nmargin:0;\r\n\r\nfont-size:16px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n.pc-payment-toggle{\r\n\r\nmargin-top:28px;\r\n\r\ndisplay:inline-flex;\r\n\r\npadding:15px 28px;\r\n\r\nbackground:#21C4C7;\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:999px;\r\n\r\ncursor:pointer;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.pc-payment-toggle:hover{\r\n\r\nbackground:#18B4B7;\r\n\r\n}\r\n\r\n.pc-payment-content{\r\n\r\ndisplay:none;\r\n\r\npadding:0 34px 34px;\r\n\r\nanimation:fadePayment .35s ease;\r\n\r\n}\r\n\r\n.pc-payment-content.active{\r\n\r\ndisplay:block;\r\n\r\n}\r\n\r\n.pc-payment-question{\r\n\r\nbackground:#FAFEFE;\r\n\r\nborder:1px solid #E5EEF2;\r\n\r\nborder-radius:16px;\r\n\r\npadding:22px;\r\n\r\nmargin-bottom:18px;\r\n\r\n}\r\n\r\n.pc-payment-question:last-child{\r\n\r\nmargin-bottom:0;\r\n\r\n}\r\n\r\n.pc-payment-question h3{\r\n\r\nmargin:0 0 12px;\r\n\r\nfont-size:21px;\r\n\r\ncolor:#0A3157;\r\n\r\n}\r\n\r\n.pc-payment-question p{\r\n\r\nmargin:0;\r\n\r\nfont-size:15.5px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n@keyframes fadePayment{\r\n\r\nfrom{\r\n\r\nopacity:0;\r\n\r\ntransform:translateY(-10px);\r\n\r\n}\r\n\r\nto{\r\n\r\nopacity:1;\r\n\r\ntransform:none;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.pc-payment-section{\r\n\r\npadding:10px 20px;\r\n\r\n}\r\n\r\n.pc-payment-header{\r\n\r\npadding:24px;\r\n\r\n}\r\n\r\n.pc-payment-header h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n.pc-payment-content{\r\n\r\npadding:0 24px 24px;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-payment-header{\r\n\r\npadding:20px;\r\n\r\n}\r\n\r\n.pc-payment-header h2{\r\n\r\nfont-size:26px;\r\n\r\n}\r\n\r\n.pc-payment-content{\r\n\r\npadding:0 20px 20px;\r\n\r\n}\r\n\r\n.pc-payment-toggle{\r\n\r\nwidth:100%;\r\n\r\njustify-content:center;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-payment-section\">\r\n\r\n<div class=\"pc-payment-container\">\r\n\r\n<div class=\"pc-payment-card\">\r\n\r\n<div class=\"pc-payment-header\">\r\n\r\n<div class=\"pc-payment-label\">\r\n\r\nPAGO Y SEGUIMIENTO\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\nPago y proceso de seguimiento\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nAqu\u00ed puede leer lo que sucede despu\u00e9s de presentar su reclamaci\u00f3n y c\u00f3mo se gestionar\u00e1 en adelante.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-payment-toggle\" onclick=\"togglePaymentFaq()\">\r\n\r\n<span id=\"paymentButton\">\r\n\r\n\u25bc Ver preguntas\r\n\r\n<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-payment-content\" id=\"paymentFaq\">\r\n\r\n<div class=\"pc-payment-question\">\r\n\r\n<h3>\u00bfQu\u00e9 sucede despu\u00e9s de que presento mi reclamo?<\/h3>\r\n\r\n<p>Tras la recepci\u00f3n, verificaremos sus datos y evaluaremos su reclamaci\u00f3n. Si es necesario obtener m\u00e1s informaci\u00f3n, nos pondremos en contacto con usted.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-payment-question\">\r\n\r\n<h3>\u00bfC\u00f3mo me mantengo informado sobre el estado de mi reclamo?<\/h3>\r\n\r\n<p>Le informaremos durante el proceso sobre los desarrollos importantes y le contactaremos cuando sea necesario que usted act\u00fae.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-payment-question\">\r\n\r\n<h3>\u00bfCu\u00e1ndo recibir\u00e9 mi reembolso?<\/h3>\r\n\r\n<p>En cuanto la aerol\u00ednea pague la compensaci\u00f3n y se complete el procesamiento administrativo, recibir\u00e1 su indemnizaci\u00f3n de acuerdo con los acuerdos establecidos.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-payment-question\">\r\n\r\n<h3>\u00bfQu\u00e9 pasa si la aerol\u00ednea no responde?<\/h3>\r\n\r\n<p>Cuando la aerol\u00ednea no responda o rechace su reclamaci\u00f3n, analizaremos qu\u00e9 medidas adicionales pueden adoptarse.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-payment-question\">\r\n\r\n<h3>\u00bfPuedo ponerme en contacto durante el tratamiento?<\/h3>\r\n\r\n<p>S\u00ed. Nuestro equipo estar\u00e1 a su disposici\u00f3n durante todo el proceso para responder a sus preguntas e informarle sobre el progreso.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-payment-question\">\r\n\r\n<h3>\u00bfPuedo incluir a varios pasajeros en una sola reclamaci\u00f3n?<\/h3>\r\n\r\n<p>S\u00ed. En muchos casos, varios pasajeros de la misma reserva pueden ser tratados conjuntamente en una sola reclamaci\u00f3n.<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<script>\r\n\r\nfunction togglePaymentFaq(){\r\n\r\nconst faq=document.getElementById('paymentFaq');\r\n\r\nconst button=document.getElementById('paymentButton');\r\n\r\nif(faq.classList.contains('active')){\r\n\r\nfaq.classList.remove('active');\r\n\r\nbutton.innerHTML='\u25bc Bekijk vragen';\r\n\r\n}else{\r\n\r\nfaq.classList.add('active');\r\n\r\nbutton.innerHTML='\u25b2 Sluit vragen';\r\n\r\n}\r\n\r\n}\r\n\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-adc7b0f e-con e-atomic-element e-flexbox-base e-default-div e-adc7b0f-b365b7d\" data-id=\"adc7b0f\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"adc7b0f\">\n    \t\t<div class=\"elementor-element elementor-element-46865fd elementor-widget elementor-widget-html\" data-id=\"46865fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-finalcta{\r\n\r\npadding:35px 20px 60px;\r\n\r\nbackground:#ffffff;\r\n\r\n}\r\n\r\n.pc-finalcta-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-finalcta-box{\r\n\r\nbackground:linear-gradient(135deg,#0A3157 0%,#114A7D 100%);\r\n\r\npadding:65px 45px;\r\n\r\nborder-radius:26px;\r\n\r\ntext-align:center;\r\n\r\nposition:relative;\r\n\r\noverflow:hidden;\r\n\r\nbox-shadow:0 20px 60px rgba(15,42,68,.12);\r\n\r\n}\r\n\r\n.pc-finalcta-box:before{\r\n\r\ncontent:\"\";\r\n\r\nposition:absolute;\r\n\r\nwidth:320px;\r\n\r\nheight:320px;\r\n\r\nright:-120px;\r\n\r\ntop:-120px;\r\n\r\nbackground:radial-gradient(circle,rgba(255,255,255,.08),transparent 70%);\r\n\r\n}\r\n\r\n.pc-finalcta-small{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 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p{\r\n\r\nfont-size:16px;\r\n\r\n}\r\n\r\n.pc-final-buttons{\r\n\r\nflex-direction:column;\r\n\r\n}\r\n\r\n.pc-final-primary,\r\n\r\n.pc-final-secondary{\r\n\r\nwidth:100%;\r\n\r\n}\r\n\r\n.pc-final-trust{\r\n\r\ngap:14px;\r\n\r\nflex-direction:column;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-finalcta-box{\r\n\r\npadding:42px 24px;\r\n\r\n}\r\n\r\n.pc-finalcta-box h2{\r\n\r\nfont-size:28px;\r\n\r\n}\r\n\r\n.pc-finalcta-box p{\r\n\r\nfont-size:15px;\r\n\r\nline-height:1.8;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-finalcta\">\r\n\r\n<div class=\"pc-finalcta-container\">\r\n\r\n<div class=\"pc-finalcta-box\">\r\n\r\n<div class=\"pc-finalcta-small\">\r\n\r\n\u00bfAlguna pregunta?\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\n\u00bfListo para presentar su reclamo?\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\n\u00bfHa recibido respuesta a sus preguntas? Presente su reclamaci\u00f3n de forma sencilla hoy mismo. Nuestro equipo evaluar\u00e1 su solicitud cuidadosamente y le guiar\u00e1 durante todo el proceso.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-final-buttons\">\r\n\r\n<a href=\"\/es\/volmacht-passagier\/\" class=\"pc-final-primary\">\r\n\r\nInicie su reclamo\r\n\r\n<\/a>\r\n\r\n<a href=\"\/es\/contact\/\" class=\"pc-final-secondary\">\r\n\r\nCont\u00e1ctenos\r\n\r\n<\/a>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-final-trust\">\r\n\r\n<span>\u2713 Sin cura, no hay pago<\/span>\r\n\r\n<span>\u2713 Seguro y Confidencial<\/span>\r\n\r\n<span>\u2713 Apoyo personal<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>VEELGESTELDE VRAGEN Antwoorden op de meest gestelde vragen Heeft u vragen over vluchtvertraging, compensatie, uw claim of benodigde documenten? Hieronder vindt u antwoorden op de vragen die wij het vaakst ontvangen. Staat uw vraag er niet tussen? Neem dan gerust contact met ons op. Start uw claim Neem contact op \u2713 No Cure, No Pay \u2713 Persoonlijke ondersteuning \u2713 Veilig &#038; Vertrouwelijk OVER UW CLAIM Over uw claim Hier vindt u antwoorden op de meest gestelde vragen over het indienen van een claim en hoe het proces verloopt. \u25bc Bekijk vragen Hoe weet ik of ik recht heb op compensatie? Wanneer uw vlucht vertraagd, geannuleerd of overboekt is, of u door vertraging uw aansluiting heeft gemist, heeft u mogelijk recht op compensatie. Dien uw claim in en wij beoordelen kosteloos of u in aanmerking komt. Hoeveel compensatie kan ik ontvangen? Afhankelijk van de vliegafstand en uw situatie kan de compensatie \u20ac250, \u20ac400 of \u20ac600 per passagier bedragen. Wij beoordelen welk bedrag in uw situatie van toepassing is. Kan ik gratis een claim indienen? Ja. Het indienen en beoordelen van uw claim is kosteloos. Wij werken op basis van no cure, no pay. Alleen bij een succesvolle claim houden wij 30% commissie in op de ontvangen compensatie. Hoe lang duurt een claim? De duur verschilt per luchtvaartmaatschappij en situatie. Wij houden u tijdens het gehele proces op de hoogte van de voortgang. Kan ik meerdere vluchten tegelijk claimen? Ja. Heeft u meerdere vluchten waarvoor u mogelijk recht heeft op compensatie? Dan kunt u deze afzonderlijk bij ons indienen. Wij beoordelen iedere vlucht individueel. Kan ik namens iemand anders een claim indienen? Ja. U kunt een claim indienen namens bijvoorbeeld uw partner, gezinslid of minderjarig kind. Hiervoor vragen wij om een ondertekende volmacht, zodat wij de claim namens de passagier kunnen behandelen. VLUCHTPROBLEMEN Vluchtvertraging &amp; Annulering Lees de antwoorden op de meest voorkomende vragen over vertraagde, geannuleerde en overboekte vluchten. \u25bc Bekijk vragen Mijn vlucht had meer dan drie uur vertraging. Kan ik een claim indienen? Bij een vertraging van drie uur of meer kunt u in veel gevallen recht hebben op compensatie. Dien uw claim in en wij beoordelen uw situatie kosteloos. Mijn vlucht werd geannuleerd. Heb ik recht op compensatie? Als uw vlucht minder dan 14 dagen voor vertrek wordt geannuleerd, heeft u mogelijk recht op compensatie. Dit hangt af van de reden van de annulering en het alternatief dat u is aangeboden. Ik heb mijn aansluiting gemist. Kan ik een claim indienen? Als uw vluchten onderdeel zijn van \u00e9\u00e9n boeking en u door de gemiste aansluiting drie uur of meer later op uw eindbestemming aankomt, heeft u mogelijk recht op compensatie. Ik mocht niet aan boord door overboeking. Wat nu? Als u door overboeking niet mee kon op uw vlucht, heeft u mogelijk recht op compensatie. Welke vluchten en luchtvaartmaatschappijen komen in aanmerking? Op dit moment behandelen wij claims die onder EU-verordening 261\/2004 vallen. Dit geldt voor vluchten die vertrekken vanuit de EU en voor bepaalde vluchten naar de EU die worden uitgevoerd door een Europese luchtvaartmaatschappij. Wij controleren graag of uw vlucht hieronder valt. Wat als de luchtvaartmaatschappij zegt dat het overmacht was? Een beroep op overmacht betekent niet automatisch dat u geen recht heeft op compensatie. Wij beoordelen of er volgens EU-verordening 261\/2004 daadwerkelijk sprake is van buitengewone omstandigheden en zetten uw claim waar nodig met juridische ondersteuning of via een juridische procedure voort. DOCUMENTEN &amp; VOLMACHT Documenten &amp; Volmacht Hier vindt u antwoorden op veelgestelde vragen over documenten, digitale ondertekening en de volmacht. \u25bc Bekijk vragen Welke documenten moet ik uploaden? Afhankelijk van uw situatie kunnen wij vragen om uw boekingsbevestiging, boardingpass of andere relevante documenten om uw claim correct te beoordelen. Ik ben mijn boardingpass kwijt. Kan ik toch een claim indienen? Ja. Ook zonder boardingpass kunnen wij in veel gevallen uw claim beoordelen. Dien uw aanvraag in en wij laten u weten welke informatie eventueel nog nodig is. Waarom moet ik een volmacht ondertekenen? Met de volmacht geeft u Proclaim Caribbean toestemming om namens u contact op te nemen met de luchtvaartmaatschappij en uw claim af te handelen. Is mijn digitale handtekening rechtsgeldig? Ja. Een digitale handtekening kan rechtsgeldig zijn wanneer deze voldoet aan de toepasselijke wettelijke eisen. Kan ik later nog documenten toevoegen? Ja. Wanneer aanvullende informatie nodig is, nemen wij contact met u op zodat u extra documenten kunt aanleveren. Worden mijn documenten veilig opgeslagen? Ja. Wij behandelen uw documenten vertrouwelijk en nemen passende beveiligingsmaatregelen om uw gegevens te beschermen. KOSTEN &amp; NO CURE NO PAY Kosten &amp; No Cure, No Pay Wij geloven in duidelijke afspraken. Hieronder leest u hoe onze no cure, no pay-service werkt en welke commissie geldt bij een succesvolle claim. \u25bc Bekijk vragen Wat betekent No Cure, No Pay? U betaalt alleen wanneer wij uw claim succesvol afronden en compensatie voor u ontvangen. In dat geval houden wij 30% commissie in op de ontvangen compensatie. Betaal ik vooraf? Nee. Het indienen en beoordelen van uw claim is kosteloos. Zijn er verborgen kosten? Nee. Bij een succesvolle claim houden wij 30% commissie in op de ontvangen compensatie. Verder brengen wij geen verborgen kosten in rekening. Wat gebeurt er als mijn claim wordt afgewezen? Als uw claim niet succesvol is, betaalt u geen succesvergoeding. Wanneer ontvang ik mijn vergoeding? Zodra de luchtvaartmaatschappij de compensatie heeft uitbetaald en de administratieve verwerking is afgerond, maken wij uw vergoeding aan u over. PRIVACY &amp; VEILIGHEID Privacy &amp; Veiligheid Wij begrijpen dat u vertrouwelijke documenten met ons deelt. Daarom behandelen wij uw gegevens zorgvuldig en volgens de geldende privacywetgeving. \u25bc Bekijk vragen Zijn mijn persoonsgegevens veilig? Ja. Wij behandelen uw persoonsgegevens vertrouwelijk en nemen passende technische en organisatorische maatregelen om uw gegevens te beschermen. Wie heeft toegang tot mijn documenten? Alleen bevoegde medewerkers die betrokken zijn bij de behandeling van uw dossier hebben toegang tot uw documenten. Worden mijn gegevens gedeeld met derden? Uw gegevens worden alleen gedeeld wanneer dit noodzakelijk is voor de behandeling van uw claim of wanneer wij daartoe<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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