{"id":3008,"date":"2026-06-27T22:57:50","date_gmt":"2026-06-27T22:57:50","guid":{"rendered":"https:\/\/proclaimcaribbean.com\/?page_id=3008"},"modified":"2026-10-02T17:37:38","modified_gmt":"2026-10-02T17:37:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/proclaimcaribbean.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3008\" class=\"elementor elementor-3008\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83e61fc e-con e-atomic-element e-flexbox-base e-default-div e-a570ae9\" data-id=\"83e61fc\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"83e61fc\">\n    \t\t<div class=\"elementor-element elementor-element-bf6ae1e elementor-widget elementor-widget-html\" data-id=\"bf6ae1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.faqhero-wrapper{\r\nbackground:linear-gradient(rgba(10,49,87,.92),rgba(10,49,87,.92));\r\npadding:110px 20px 90px;\r\noverflow:hidden;\r\n}\r\n\r\n.faqhero-inner{\r\nmax-width:1150px;\r\nmargin:0 auto;\r\n}\r\n\r\n.faqhero-content{\r\nmax-width:720px;\r\n}\r\n\r\n.faqhero-badge{\r\ndisplay:inline-block;\r\npadding:8px 16px;\r\nbackground:rgba(33,196,199,.15);\r\nborder:1px solid rgba(33,196,199,.25);\r\nborder-radius:999px;\r\ncolor:#53E4E7;\r\nfont-size:13px;\r\nfont-weight:700;\r\nletter-spacing:1.5px;\r\ntext-transform:uppercase;\r\nmargin-bottom:20px;\r\n}\r\n\r\n.faqhero-title{\r\nfont-size:58px;\r\nfont-weight:700;\r\nline-height:1.1;\r\ncolor:#fff;\r\nmargin:0 0 24px;\r\nletter-spacing:-.02em;\r\n}\r\n\r\n.faqhero-text{\r\nfont-size:18px;\r\nline-height:1.9;\r\ncolor:rgba(255,255,255,.92);\r\nmargin:0 0 34px;\r\nmax-width:650px;\r\n}\r\n\r\n.faqhero-buttons{\r\ndisplay:flex;\r\ngap:16px;\r\nflex-wrap:wrap;\r\n}\r\n\r\n.faqhero-primary{\r\ndisplay:inline-flex;\r\nalign-items:center;\r\njustify-content:center;\r\npadding:17px 34px;\r\nborder-radius:999px;\r\nbackground:linear-gradient(135deg,#21C4C7,#25D0D3);\r\ncolor:#fff;\r\ntext-decoration:none;\r\nfont-weight:700;\r\ntransition:.3s;\r\nbox-shadow:0 10px 28px rgba(33,196,199,.25);\r\n}\r\n\r\n.faqhero-primary:hover{\r\ntransform:translateY(-3px);\r\nbox-shadow:0 16px 36px rgba(33,196,199,.35);\r\n}\r\n\r\n.faqhero-secondary{\r\ndisplay:inline-flex;\r\nalign-items:center;\r\njustify-content:center;\r\npadding:17px 34px;\r\nborder-radius:999px;\r\nborder:1px solid rgba(255,255,255,.25);\r\nbackground:rgba(255,255,255,.08);\r\ncolor:#fff;\r\ntext-decoration:none;\r\nfont-weight:700;\r\ntransition:.3s;\r\n}\r\n\r\n.faqhero-secondary:hover{\r\nbackground:rgba(255,255,255,.14);\r\n}\r\n\r\n.faqhero-trust{\r\nmargin-top:34px;\r\ndisplay:flex;\r\nflex-wrap:wrap;\r\ngap:26px;\r\ncolor:#fff;\r\nfont-size:15px;\r\nfont-weight:600;\r\n}\r\n\r\n.faqhero-trust span{\r\ndisplay:flex;\r\nalign-items:center;\r\ngap:8px;\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.faqhero-wrapper{\r\npadding:90px 20px 70px;\r\n}\r\n\r\n.faqhero-title{\r\nfont-size:40px;\r\n}\r\n\r\n.faqhero-text{\r\nfont-size:16px;\r\n}\r\n\r\n.faqhero-primary,\r\n.faqhero-secondary{\r\nwidth:100%;\r\n}\r\n\r\n.faqhero-trust{\r\nflex-direction:column;\r\ngap:14px;\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.faqhero-wrapper{\r\npadding:80px 20px 60px;\r\n}\r\n\r\n.faqhero-title{\r\nfont-size:32px;\r\n}\r\n\r\n.faqhero-text{\r\nfont-size:15px;\r\nline-height:1.8;\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"faqhero-wrapper\">\r\n\r\n<div class=\"faqhero-inner\">\r\n\r\n<div class=\"faqhero-content\">\r\n\r\n<div class=\"faqhero-badge\">\r\nFREQUENTLY ASKED QUESTIONS\r\n<\/div>\r\n\r\n<h1 class=\"faqhero-title\">\r\nAnswers to the most frequently asked questions\r\n<\/h1>\r\n\r\n<p class=\"faqhero-text\">\r\nDo you have questions about flight delays, compensation, your claim, or the necessary documents? Below you will find answers to the questions we receive most often. If your question is not listed here, please feel free to contact us.\r\n<\/p>\r\n\r\n<div class=\"faqhero-buttons\">\r\n\r\n<a href=\"\/en\/volmacht-passagier\/\" class=\"faqhero-primary\">\r\nStart your claim\r\n<\/a>\r\n\r\n<a href=\"\/en\/contact\/\" class=\"faqhero-secondary\">\r\nContact us\r\n<\/a>\r\n\r\n<\/div>\r\n\r\n<div class=\"faqhero-trust\">\r\n\r\n<span>\u2713 No Cure, No Pay<\/span>\r\n\r\n<span>\u2713 Personal support<\/span>\r\n\r\n<span>\u2713 Safe &amp; Confidential<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-7b39cfc e-con e-atomic-element e-flexbox-base e-default-div e-7b39cfc-4f5201f\" data-id=\"7b39cfc\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"7b39cfc\">\n    \t\t<div class=\"elementor-element elementor-element-c97042a elementor-widget elementor-widget-html\" data-id=\"c97042a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-faq-category{\r\n\r\npadding:20px 20px;\r\n\r\nbackground:#ffffff;\r\n\r\n}\r\n\r\n.pc-faq-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-faq-card{\r\n\r\nbackground:#ffffff;\r\n\r\nborder-radius:22px;\r\n\r\nborder-top:4px solid #21C4C7;\r\n\r\nbox-shadow:0 12px 35px rgba(15,42,68,.05);\r\n\r\noverflow:hidden;\r\n\r\n}\r\n\r\n.pc-faq-header{\r\n\r\npadding:34px;\r\n\r\n}\r\n\r\n.pc-faq-label{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 16px;\r\n\r\nmargin-bottom:16px;\r\n\r\nbackground:#ECFBFB;\r\n\r\ncolor:#21C4C7;\r\n\r\nborder-radius:999px;\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:1.4px;\r\n\r\ntext-transform:uppercase;\r\n\r\n}\r\n\r\n.pc-faq-header h2{\r\n\r\nmargin:0 0 18px;\r\n\r\nfont-size:38px;\r\n\r\ncolor:#0A3157;\r\n\r\nfont-weight:700;\r\n\r\nline-height:1.2;\r\n\r\n}\r\n\r\n.pc-faq-header p{\r\n\r\nmargin:0;\r\n\r\nfont-size:16px;\r\n\r\ncolor:#56697B;\r\n\r\nline-height:1.8;\r\n\r\n}\r\n\r\n.pc-toggle{\r\n\r\nmargin-top:28px;\r\n\r\ndisplay:inline-flex;\r\n\r\nalign-items:center;\r\n\r\ngap:10px;\r\n\r\npadding:15px 28px;\r\n\r\nbackground:#21C4C7;\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:999px;\r\n\r\ncursor:pointer;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.pc-toggle:hover{\r\n\r\nbackground:#18B4B7;\r\n\r\ntransform:translateY(-2px);\r\n\r\n}\r\n\r\n.pc-faq-content{\r\n\r\ndisplay:none;\r\n\r\npadding:0 34px 34px;\r\n\r\nanimation:fadeFaq .4s ease;\r\n\r\n}\r\n\r\n.pc-faq-content.active{\r\n\r\ndisplay:block;\r\n\r\n}\r\n\r\n.pc-question{\r\n\r\nbackground:#FAFEFE;\r\n\r\nborder:1px solid #E5EEF2;\r\n\r\nborder-radius:16px;\r\n\r\npadding:22px;\r\n\r\nmargin-bottom:18px;\r\n\r\n}\r\n\r\n.pc-question:last-child{\r\n\r\nmargin-bottom:0;\r\n\r\n}\r\n\r\n.pc-question h3{\r\n\r\nmargin:0 0 12px;\r\n\r\nfont-size:21px;\r\n\r\ncolor:#0A3157;\r\n\r\n}\r\n\r\n.pc-question p{\r\n\r\nmargin:0;\r\n\r\ncolor:#5E6F7F;\r\n\r\nline-height:1.8;\r\n\r\nfont-size:15.5px;\r\n\r\n}\r\n\r\n@keyframes fadeFaq{\r\n\r\nfrom{\r\n\r\nopacity:0;\r\n\r\ntransform:translateY(-12px);\r\n\r\n}\r\n\r\nto{\r\n\r\nopacity:1;\r\n\r\ntransform:none;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.pc-faq-category{\r\n\r\npadding:10px 20px;\r\n\r\n}\r\n\r\n.pc-faq-header{\r\n\r\npadding:24px;\r\n\r\n}\r\n\r\n.pc-faq-header h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n.pc-faq-content{\r\n\r\npadding:0 24px 24px;\r\n\r\n}\r\n\r\n.pc-question{\r\n\r\npadding:18px;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-faq-header{\r\n\r\npadding:20px;\r\n\r\n}\r\n\r\n.pc-faq-header h2{\r\n\r\nfont-size:26px;\r\n\r\n}\r\n\r\n.pc-faq-content{\r\n\r\npadding:0 20px 20px;\r\n\r\n}\r\n\r\n.pc-toggle{\r\n\r\nwidth:100%;\r\n\r\njustify-content:center;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-faq-category\">\r\n\r\n<div class=\"pc-faq-container\">\r\n\r\n<div class=\"pc-faq-card\">\r\n\r\n<div class=\"pc-faq-header\">\r\n\r\n<div class=\"pc-faq-label\">\r\n\r\nABOUT YOUR CLAIM\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\nRegarding your claim\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nHere you will find answers to the most frequently asked questions about submitting a claim and how the process works.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-toggle\" onclick=\"toggleClaimFaq()\">\r\n\r\n<span id=\"claimFaqButton\">\r\n\r\n\u25bc View questions\r\n\r\n<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-faq-content\" id=\"claimFaq\">\r\n\r\n<div class=\"pc-question\">\r\n\r\n<h3>How do I know if I am entitled to compensation?<\/h3>\r\n\r\n<p>If your flight is delayed, cancelled or overbooked, or if you missed your connecting flight due to the delay, you may be entitled to compensation. Submit your claim and we will assess it free of charge to see if you are eligible.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-question\">\r\n\r\n<h3>How much compensation can I receive?<\/h3>\r\n\r\n<p>Depending on the flight distance and your situation, the compensation can be \u20ac250, \u20ac400, or \u20ac600 per passenger. We will assess which amount applies to your situation.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-question\">\r\n\r\n<h3>Can I file a claim for free?<\/h3>\r\n\r\n<p>Yes. Filing and reviewing your claim is free of charge. We work on a no cure, no pay basis. Only in the event of a successful claim do we retain 30% commission on the compensation received.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-question\">\r\n\r\n<h3>How long does a claim take?<\/h3>\r\n\r\n<p>The duration varies per airline and situation. We will keep you informed of the progress throughout the entire process.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-question\">\r\n\r\n<h3>Can I claim multiple flights at once?<\/h3>\r\n\r\n<p>Yes. Do you have multiple flights for which you may be entitled to compensation? Then you can submit them to us separately. We assess each flight individually.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-question\">\r\n\r\n<h3>Can I submit a claim on behalf of someone else?<\/h3>\r\n\r\n<p>Yes. You can file a claim on behalf of, for example, your partner, family member or minor child. For this, we require a signed power of attorney so that we can handle the claim on behalf of the passenger.<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<script>\r\n\r\nfunction toggleClaimFaq(){\r\n\r\nconst faq=document.getElementById('claimFaq');\r\n\r\nconst button=document.getElementById('claimFaqButton');\r\n\r\nif(faq.classList.contains('active')){\r\n\r\nfaq.classList.remove('active');\r\n\r\nbutton.innerHTML='\u25bc Bekijk vragen';\r\n\r\n}else{\r\n\r\nfaq.classList.add('active');\r\n\r\nbutton.innerHTML='\u25b2 Sluit vragen';\r\n\r\n}\r\n\r\n}\r\n\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-fd05ccc e-con e-atomic-element e-flexbox-base e-default-div e-fd05ccc-1bf6710\" data-id=\"fd05ccc\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"fd05ccc\">\n    \t\t<div class=\"elementor-element elementor-element-3882e11 elementor-widget elementor-widget-html\" data-id=\"3882e11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-flight-category{\r\n\r\npadding:20px 20px;\r\n\r\nbackground:#F8FCFC;\r\n\r\n}\r\n\r\n.pc-flight-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-flight-card{\r\n\r\nbackground:#fff;\r\n\r\nborder-radius:22px;\r\n\r\nborder-top:4px solid #21C4C7;\r\n\r\nbox-shadow:0 12px 35px rgba(15,42,68,.05);\r\n\r\noverflow:hidden;\r\n\r\n}\r\n\r\n.pc-flight-header{\r\n\r\npadding:34px;\r\n\r\n}\r\n\r\n.pc-flight-label{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 16px;\r\n\r\nmargin-bottom:16px;\r\n\r\nbackground:#ECFBFB;\r\n\r\ncolor:#21C4C7;\r\n\r\nborder-radius:999px;\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:1.4px;\r\n\r\ntext-transform:uppercase;\r\n\r\n}\r\n\r\n.pc-flight-header h2{\r\n\r\nmargin:0 0 18px;\r\n\r\nfont-size:38px;\r\n\r\ncolor:#0A3157;\r\n\r\nline-height:1.2;\r\n\r\n}\r\n\r\n.pc-flight-header p{\r\n\r\nmargin:0;\r\n\r\ncolor:#56697B;\r\n\r\nfont-size:16px;\r\n\r\nline-height:1.8;\r\n\r\n}\r\n\r\n.pc-flight-toggle{\r\n\r\nmargin-top:28px;\r\n\r\ndisplay:inline-flex;\r\n\r\nalign-items:center;\r\n\r\npadding:15px 28px;\r\n\r\nbackground:#21C4C7;\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:999px;\r\n\r\ncursor:pointer;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.pc-flight-toggle:hover{\r\n\r\nbackground:#18B4B7;\r\n\r\ntransform:translateY(-2px);\r\n\r\n}\r\n\r\n.pc-flight-content{\r\n\r\ndisplay:none;\r\n\r\npadding:0 34px 34px;\r\n\r\nanimation:fadeFlight .4s ease;\r\n\r\n}\r\n\r\n.pc-flight-content.active{\r\n\r\ndisplay:block;\r\n\r\n}\r\n\r\n.pc-flight-question{\r\n\r\nbackground:#FAFEFE;\r\n\r\nborder:1px solid #E5EEF2;\r\n\r\nborder-radius:16px;\r\n\r\npadding:22px;\r\n\r\nmargin-bottom:18px;\r\n\r\n}\r\n\r\n.pc-flight-question:last-child{\r\n\r\nmargin-bottom:0;\r\n\r\n}\r\n\r\n.pc-flight-question h3{\r\n\r\nmargin:0 0 12px;\r\n\r\ncolor:#0A3157;\r\n\r\nfont-size:21px;\r\n\r\n}\r\n\r\n.pc-flight-question p{\r\n\r\nmargin:0;\r\n\r\ncolor:#5E6F7F;\r\n\r\nfont-size:15.5px;\r\n\r\nline-height:1.8;\r\n\r\n}\r\n\r\n@keyframes fadeFlight{\r\n\r\nfrom{\r\n\r\nopacity:0;\r\n\r\ntransform:translateY(-12px);\r\n\r\n}\r\n\r\nto{\r\n\r\nopacity:1;\r\n\r\ntransform:none;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.pc-flight-category{\r\n\r\npadding:10px 20px;\r\n\r\n}\r\n\r\n.pc-flight-header{\r\n\r\npadding:24px;\r\n\r\n}\r\n\r\n.pc-flight-header h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n.pc-flight-content{\r\n\r\npadding:0 24px 24px;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-flight-header{\r\n\r\npadding:20px;\r\n\r\n}\r\n\r\n.pc-flight-header h2{\r\n\r\nfont-size:26px;\r\n\r\n}\r\n\r\n.pc-flight-content{\r\n\r\npadding:0 20px 20px;\r\n\r\n}\r\n\r\n.pc-flight-toggle{\r\n\r\nwidth:100%;\r\n\r\njustify-content:center;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-flight-category\">\r\n\r\n<div class=\"pc-flight-container\">\r\n\r\n<div class=\"pc-flight-card\">\r\n\r\n<div class=\"pc-flight-header\">\r\n\r\n<div class=\"pc-flight-label\">\r\n\r\nFLIGHT PROBLEMS\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\nFlight Delay &amp; Cancellation\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nRead the answers to the most frequently asked questions about delayed, canceled, and overbooked flights.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-flight-toggle\" onclick=\"toggleFlightFaq()\">\r\n\r\n<span id=\"flightButton\">\r\n\r\n\u25bc View questions\r\n\r\n<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-flight-content\" id=\"flightFaq\">\r\n\r\n<div class=\"pc-flight-question\">\r\n\r\n<h3>My flight was delayed by more than three hours. Can I submit a claim?<\/h3>\r\n\r\n<p>In the event of a delay of three hours or more, you may in many cases be entitled to compensation. Submit your claim and we will review your situation free of charge.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-flight-question\">\r\n\r\n<h3>My flight was canceled. Am I entitled to compensation?<\/h3>\r\n\r\n<p>If your flight is cancelled less than 14 days before departure, you may be entitled to compensation. This depends on the reason for the cancellation and the alternative offered to you.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-flight-question\">\r\n\r\n<h3>I missed my connection. Can I file a claim?<\/h3>\r\n\r\n<p>If your flights are part of a single booking and you arrive at your final destination three hours or more later due to the missed connection, you may be entitled to compensation.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-flight-question\">\r\n\r\n<h3>I was denied boarding due to overbooking. What now?<\/h3>\r\n\r\n<p>If you were unable to travel on your flight due to a misbooking, you may be entitled to compensation.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-flight-question\">\r\n\r\n<h3>Which flights and airlines are eligible?<\/h3>\r\n\r\n<p>At this time, we are processing claims that fall under EU Regulation 261\/2004. This applies to flights departing from the EU and certain flights to the EU operated by a European airline. We would be happy to check whether your flight qualifies.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-flight-question\">\r\n\r\n<h3>What if the airline says it was extraordinary circumstances?<\/h3>\r\n\r\n<p>An application for force majeure does not automatically mean that you are not entitled to compensation. We assess whether there is, in accordance with EU Regulation 261\/2004, a genuine case of extraordinary circumstances and, if necessary, pursue your claim with legal support or through a legal procedure.<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<script>\r\n\r\nfunction toggleFlightFaq(){\r\n\r\nconst faq=document.getElementById('flightFaq');\r\n\r\nconst button=document.getElementById('flightButton');\r\n\r\nif(faq.classList.contains('active')){\r\n\r\nfaq.classList.remove('active');\r\n\r\nbutton.innerHTML='\u25bc Bekijk vragen';\r\n\r\n}else{\r\n\r\nfaq.classList.add('active');\r\n\r\nbutton.innerHTML='\u25b2 Sluit vragen';\r\n\r\n}\r\n\r\n}\r\n\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-7c94d27 e-con e-atomic-element e-flexbox-base e-default-div e-7c94d27-d4b75db\" data-id=\"7c94d27\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"7c94d27\">\n    \t\t<div class=\"elementor-element elementor-element-33166c1 elementor-widget elementor-widget-html\" data-id=\"33166c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-docfaq-section{\r\n\r\npadding:20px;\r\n\r\nbackground:#ffffff;\r\n\r\n}\r\n\r\n.pc-docfaq-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-docfaq-card{\r\n\r\nbackground:#fff;\r\n\r\nborder-radius:22px;\r\n\r\nborder-top:4px solid #21C4C7;\r\n\r\nbox-shadow:0 12px 35px rgba(15,42,68,.05);\r\n\r\noverflow:hidden;\r\n\r\n}\r\n\r\n.pc-docfaq-header{\r\n\r\npadding:34px;\r\n\r\n}\r\n\r\n.pc-docfaq-label{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 16px;\r\n\r\nbackground:#ECFBFB;\r\n\r\ncolor:#21C4C7;\r\n\r\nborder-radius:999px;\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:1.4px;\r\n\r\ntext-transform:uppercase;\r\n\r\nmargin-bottom:16px;\r\n\r\n}\r\n\r\n.pc-docfaq-header h2{\r\n\r\nmargin:0 0 18px;\r\n\r\nfont-size:38px;\r\n\r\ncolor:#0A3157;\r\n\r\nline-height:1.2;\r\n\r\n}\r\n\r\n.pc-docfaq-header p{\r\n\r\nmargin:0;\r\n\r\nfont-size:16px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n.pc-docfaq-toggle{\r\n\r\nmargin-top:28px;\r\n\r\ndisplay:inline-flex;\r\n\r\npadding:15px 28px;\r\n\r\nbackground:#21C4C7;\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:999px;\r\n\r\ncursor:pointer;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.pc-docfaq-toggle:hover{\r\n\r\nbackground:#18B4B7;\r\n\r\n}\r\n\r\n.pc-docfaq-content{\r\n\r\ndisplay:none;\r\n\r\npadding:0 34px 34px;\r\n\r\nanimation:fadeDoc .4s ease;\r\n\r\n}\r\n\r\n.pc-docfaq-content.active{\r\n\r\ndisplay:block;\r\n\r\n}\r\n\r\n.pc-doc-question{\r\n\r\nbackground:#FAFEFE;\r\n\r\nborder:1px solid #E5EEF2;\r\n\r\nborder-radius:16px;\r\n\r\npadding:22px;\r\n\r\nmargin-bottom:18px;\r\n\r\n}\r\n\r\n.pc-doc-question:last-child{\r\n\r\nmargin-bottom:0;\r\n\r\n}\r\n\r\n.pc-doc-question h3{\r\n\r\nmargin:0 0 12px;\r\n\r\ncolor:#0A3157;\r\n\r\nfont-size:21px;\r\n\r\n}\r\n\r\n.pc-doc-question p{\r\n\r\nmargin:0;\r\n\r\ncolor:#5E6F7F;\r\n\r\nline-height:1.8;\r\n\r\nfont-size:15.5px;\r\n\r\n}\r\n\r\n@keyframes fadeDoc{\r\n\r\nfrom{\r\n\r\nopacity:0;\r\n\r\ntransform:translateY(-10px);\r\n\r\n}\r\n\r\nto{\r\n\r\nopacity:1;\r\n\r\ntransform:none;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.pc-docfaq-section{\r\n\r\npadding:10px 20px;\r\n\r\n}\r\n\r\n.pc-docfaq-header{\r\n\r\npadding:24px;\r\n\r\n}\r\n\r\n.pc-docfaq-header h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n.pc-docfaq-content{\r\n\r\npadding:0 24px 24px;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-docfaq-header{\r\n\r\npadding:20px;\r\n\r\n}\r\n\r\n.pc-docfaq-header h2{\r\n\r\nfont-size:26px;\r\n\r\n}\r\n\r\n.pc-docfaq-content{\r\n\r\npadding:0 20px 20px;\r\n\r\n}\r\n\r\n.pc-docfaq-toggle{\r\n\r\nwidth:100%;\r\n\r\njustify-content:center;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-docfaq-section\">\r\n\r\n<div class=\"pc-docfaq-container\">\r\n\r\n<div class=\"pc-docfaq-card\">\r\n\r\n<div class=\"pc-docfaq-header\">\r\n\r\n<div class=\"pc-docfaq-label\">\r\n\r\nDOCUMENTS &amp; POWER OF ATTORNEY\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\nDocuments &amp; Power of Attorney\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nHere you will find answers to frequently asked questions about documents, digital signatures, and the power of attorney.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-docfaq-toggle\" onclick=\"toggleDocFaq()\">\r\n\r\n<span id=\"docFaqButton\">\r\n\r\n\u25bc View questions\r\n\r\n<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-docfaq-content\" id=\"docFaq\">\r\n\r\n<div class=\"pc-doc-question\">\r\n\r\n<h3>What documents do I need to upload?<\/h3>\r\n\r\n<p>Depending on your situation, we may ask for your booking confirmation, boarding pass, or other relevant documents to properly assess your claim.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-doc-question\">\r\n\r\n<h3>I have lost my boarding pass. Can I still submit a claim?<\/h3>\r\n\r\n<p>Yes. Even without a boarding pass, we can assess your claim in many cases. Submit your application and we will let you know what information, if any, is still needed.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-doc-question\">\r\n\r\n<h3>Why do I need to sign a power of attorney?<\/h3>\r\n\r\n<p>With the power of attorney, you authorize Proclaim Caribbean to contact the airline on your behalf and handle your claim.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-doc-question\">\r\n\r\n<h3>Is my digital signature legally valid?<\/h3>\r\n\r\n<p>Yes. A digital signature can be legally valid when it meets the applicable legal requirements.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-doc-question\">\r\n\r\n<h3>Can I add more documents later?<\/h3>\r\n\r\n<p>Yes. When additional information is needed, we will contact you so that you can provide additional documents.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-doc-question\">\r\n\r\n<h3>Are my documents stored securely?<\/h3>\r\n\r\n<p>Yes. We treat your documents confidentially and take appropriate security measures to protect your data.<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<script>\r\n\r\nfunction toggleDocFaq(){\r\n\r\nconst faq=document.getElementById('docFaq');\r\n\r\nconst button=document.getElementById('docFaqButton');\r\n\r\nif(faq.classList.contains('active')){\r\n\r\nfaq.classList.remove('active');\r\n\r\nbutton.innerHTML='\u25bc Bekijk vragen';\r\n\r\n}else{\r\n\r\nfaq.classList.add('active');\r\n\r\nbutton.innerHTML='\u25b2 Sluit vragen';\r\n\r\n}\r\n\r\n}\r\n\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-5a5ee3c e-con e-atomic-element e-flexbox-base e-default-div e-5a5ee3c-5fec67c\" data-id=\"5a5ee3c\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"5a5ee3c\">\n    \t\t<div class=\"elementor-element elementor-element-db3849a elementor-widget elementor-widget-html\" data-id=\"db3849a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-cost-section{\r\n\r\npadding:20px;\r\n\r\nbackground:#F8FCFC;\r\n\r\n}\r\n\r\n.pc-cost-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-cost-card{\r\n\r\nbackground:#fff;\r\n\r\nborder-radius:22px;\r\n\r\nborder-top:4px solid #21C4C7;\r\n\r\nbox-shadow:0 12px 35px rgba(15,42,68,.05);\r\n\r\noverflow:hidden;\r\n\r\n}\r\n\r\n.pc-cost-header{\r\n\r\npadding:34px;\r\n\r\n}\r\n\r\n.pc-cost-label{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 16px;\r\n\r\nmargin-bottom:16px;\r\n\r\nbackground:#ECFBFB;\r\n\r\ncolor:#21C4C7;\r\n\r\nborder-radius:999px;\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:1.4px;\r\n\r\ntext-transform:uppercase;\r\n\r\n}\r\n\r\n.pc-cost-header h2{\r\n\r\nmargin:0 0 18px;\r\n\r\nfont-size:38px;\r\n\r\ncolor:#0A3157;\r\n\r\nline-height:1.2;\r\n\r\n}\r\n\r\n.pc-cost-header p{\r\n\r\nmargin:0;\r\n\r\nfont-size:16px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n.pc-cost-toggle{\r\n\r\nmargin-top:28px;\r\n\r\ndisplay:inline-flex;\r\n\r\npadding:15px 28px;\r\n\r\nbackground:#21C4C7;\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:999px;\r\n\r\ncursor:pointer;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.pc-cost-toggle:hover{\r\n\r\nbackground:#18B4B7;\r\n\r\n}\r\n\r\n.pc-cost-content{\r\n\r\ndisplay:none;\r\n\r\npadding:0 34px 34px;\r\n\r\nanimation:fadeCost .35s ease;\r\n\r\n}\r\n\r\n.pc-cost-content.active{\r\n\r\ndisplay:block;\r\n\r\n}\r\n\r\n.pc-cost-question{\r\n\r\nbackground:#FAFEFE;\r\n\r\nborder:1px solid #E5EEF2;\r\n\r\nborder-radius:16px;\r\n\r\npadding:22px;\r\n\r\nmargin-bottom:18px;\r\n\r\n}\r\n\r\n.pc-cost-question:last-child{\r\n\r\nmargin-bottom:0;\r\n\r\n}\r\n\r\n.pc-cost-question h3{\r\n\r\nmargin:0 0 12px;\r\n\r\nfont-size:21px;\r\n\r\ncolor:#0A3157;\r\n\r\n}\r\n\r\n.pc-cost-question p{\r\n\r\nmargin:0;\r\n\r\nfont-size:15.5px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n@keyframes fadeCost{\r\n\r\nfrom{\r\n\r\nopacity:0;\r\n\r\ntransform:translateY(-10px);\r\n\r\n}\r\n\r\nto{\r\n\r\nopacity:1;\r\n\r\ntransform:none;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.pc-cost-section{\r\n\r\npadding:10px 20px;\r\n\r\n}\r\n\r\n.pc-cost-header{\r\n\r\npadding:24px;\r\n\r\n}\r\n\r\n.pc-cost-header h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n.pc-cost-content{\r\n\r\npadding:0 24px 24px;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-cost-header{\r\n\r\npadding:20px;\r\n\r\n}\r\n\r\n.pc-cost-header h2{\r\n\r\nfont-size:26px;\r\n\r\n}\r\n\r\n.pc-cost-content{\r\n\r\npadding:0 20px 20px;\r\n\r\n}\r\n\r\n.pc-cost-toggle{\r\n\r\nwidth:100%;\r\n\r\njustify-content:center;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-cost-section\">\r\n\r\n<div class=\"pc-cost-container\">\r\n\r\n<div class=\"pc-cost-card\">\r\n\r\n<div class=\"pc-cost-header\">\r\n\r\n<div class=\"pc-cost-label\">\r\n\r\nCOSTS &amp; NO CURE NO PAY\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\nFees &amp; No Cure, No Pay\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nWe believe in clear agreements. Below you can read how our no cure, no pay service works and what commission applies for a successful claim.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-cost-toggle\" onclick=\"toggleCostFaq()\">\r\n\r\n<span id=\"costButton\">\r\n\r\n\u25bc View questions\r\n\r\n<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-cost-content\" id=\"costFaq\">\r\n\r\n<div class=\"pc-cost-question\">\r\n\r\n<h3>What does No Cure, No Pay mean?<\/h3>\r\n\r\n<p>You pay only when we successfully complete your claim and receive compensation for you. In that case, we keep 30% commission on the received compensation.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-cost-question\">\r\n\r\n<h3>Do I pay in advance?<\/h3>\r\n\r\n<p>No. Filing and reviewing your claim is free of charge.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-cost-question\">\r\n\r\n<h3>Are there any hidden costs?<\/h3>\r\n\r\n<p>No. If a claim is successful, we keep 30% of the compensation received. Furthermore, we do not charge any hidden costs.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-cost-question\">\r\n\r\n<h3>What happens if my claim is rejected?<\/h3>\r\n\r\n<p>If your claim is unsuccessful, you will not receive a success fee.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-cost-question\">\r\n\r\n<h3>When will I receive my compensation?<\/h3>\r\n\r\n<p>As soon as the airline has paid the compensation and the administrative processing is complete, we will transfer your reimbursement to you.<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<script>\r\n\r\nfunction toggleCostFaq(){\r\n\r\nconst faq=document.getElementById('costFaq');\r\n\r\nconst button=document.getElementById('costButton');\r\n\r\nif(faq.classList.contains('active')){\r\n\r\nfaq.classList.remove('active');\r\n\r\nbutton.innerHTML='\u25bc Bekijk vragen';\r\n\r\n}else{\r\n\r\nfaq.classList.add('active');\r\n\r\nbutton.innerHTML='\u25b2 Sluit vragen';\r\n\r\n}\r\n\r\n}\r\n\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-12f2039 e-con e-atomic-element e-flexbox-base e-default-div e-12f2039-e0a9939\" data-id=\"12f2039\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"12f2039\">\n    \t\t<div class=\"elementor-element elementor-element-413cab7 elementor-widget elementor-widget-html\" data-id=\"413cab7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-privacy-section{\r\n\r\npadding:20px;\r\n\r\nbackground:#ffffff;\r\n\r\n}\r\n\r\n.pc-privacy-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-privacy-card{\r\n\r\nbackground:#fff;\r\n\r\nborder-radius:22px;\r\n\r\nborder-top:4px solid #21C4C7;\r\n\r\nbox-shadow:0 12px 35px rgba(15,42,68,.05);\r\n\r\noverflow:hidden;\r\n\r\n}\r\n\r\n.pc-privacy-header{\r\n\r\npadding:34px;\r\n\r\n}\r\n\r\n.pc-privacy-label{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 16px;\r\n\r\nmargin-bottom:16px;\r\n\r\nbackground:#ECFBFB;\r\n\r\ncolor:#21C4C7;\r\n\r\nborder-radius:999px;\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:1.4px;\r\n\r\ntext-transform:uppercase;\r\n\r\n}\r\n\r\n.pc-privacy-header h2{\r\n\r\nmargin:0 0 18px;\r\n\r\nfont-size:38px;\r\n\r\ncolor:#0A3157;\r\n\r\nline-height:1.2;\r\n\r\n}\r\n\r\n.pc-privacy-header p{\r\n\r\nmargin:0;\r\n\r\nfont-size:16px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n.pc-privacy-toggle{\r\n\r\nmargin-top:28px;\r\n\r\ndisplay:inline-flex;\r\n\r\npadding:15px 28px;\r\n\r\nbackground:#21C4C7;\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:999px;\r\n\r\ncursor:pointer;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.pc-privacy-toggle:hover{\r\n\r\nbackground:#18B4B7;\r\n\r\n}\r\n\r\n.pc-privacy-content{\r\n\r\ndisplay:none;\r\n\r\npadding:0 34px 34px;\r\n\r\nanimation:fadePrivacy .35s ease;\r\n\r\n}\r\n\r\n.pc-privacy-content.active{\r\n\r\ndisplay:block;\r\n\r\n}\r\n\r\n.pc-privacy-question{\r\n\r\nbackground:#FAFEFE;\r\n\r\nborder:1px solid #E5EEF2;\r\n\r\nborder-radius:16px;\r\n\r\npadding:22px;\r\n\r\nmargin-bottom:18px;\r\n\r\n}\r\n\r\n.pc-privacy-question:last-child{\r\n\r\nmargin-bottom:0;\r\n\r\n}\r\n\r\n.pc-privacy-question h3{\r\n\r\nmargin:0 0 12px;\r\n\r\nfont-size:21px;\r\n\r\ncolor:#0A3157;\r\n\r\n}\r\n\r\n.pc-privacy-question p{\r\n\r\nmargin:0;\r\n\r\nfont-size:15.5px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n@keyframes fadePrivacy{\r\n\r\nfrom{\r\n\r\nopacity:0;\r\n\r\ntransform:translateY(-10px);\r\n\r\n}\r\n\r\nto{\r\n\r\nopacity:1;\r\n\r\ntransform:none;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.pc-privacy-section{\r\n\r\npadding:10px 20px;\r\n\r\n}\r\n\r\n.pc-privacy-header{\r\n\r\npadding:24px;\r\n\r\n}\r\n\r\n.pc-privacy-header h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n.pc-privacy-content{\r\n\r\npadding:0 24px 24px;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-privacy-header{\r\n\r\npadding:20px;\r\n\r\n}\r\n\r\n.pc-privacy-header h2{\r\n\r\nfont-size:26px;\r\n\r\n}\r\n\r\n.pc-privacy-content{\r\n\r\npadding:0 20px 20px;\r\n\r\n}\r\n\r\n.pc-privacy-toggle{\r\n\r\nwidth:100%;\r\n\r\njustify-content:center;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-privacy-section\">\r\n\r\n<div class=\"pc-privacy-container\">\r\n\r\n<div class=\"pc-privacy-card\">\r\n\r\n<div class=\"pc-privacy-header\">\r\n\r\n<div class=\"pc-privacy-label\">\r\n\r\nPRIVACY &amp; SAFETY\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\nPrivacy &amp; Security\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nWe understand that you are sharing confidential documents with us. Therefore, we handle your data with care and in accordance with applicable privacy laws.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-privacy-toggle\" onclick=\"togglePrivacyFaq()\">\r\n\r\n<span id=\"privacyButton\">\r\n\r\n\u25bc View questions\r\n\r\n<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-privacy-content\" id=\"privacyFaq\">\r\n\r\n<div class=\"pc-privacy-question\">\r\n\r\n<h3>Are my personal details secure?<\/h3>\r\n\r\n<p>Yes. We treat your personal data confidentially and take appropriate technical and organizational measures to protect your data.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-privacy-question\">\r\n\r\n<h3>Who has access to my documents?<\/h3>\r\n\r\n<p>Only authorized employees involved in the handling of your file have access to your documents.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-privacy-question\">\r\n\r\n<h3>Are my data shared with third parties?<\/h3>\r\n\r\n<p>Your data will only be shared when this is necessary for the processing of your claim or when we are legally obliged to do so.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-privacy-question\">\r\n\r\n<h3>How are my documents stored?<\/h3>\r\n\r\n<p>Your documents are stored in a secure environment and are not kept longer than necessary for the processing of your file and applicable legal retention periods.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-privacy-question\">\r\n\r\n<h3>Can I request to delete my data?<\/h3>\r\n\r\n<p>Yes. You can contact us for access, correction or deletion of your personal data, insofar as the law permits.<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<script>\r\n\r\nfunction togglePrivacyFaq(){\r\n\r\nconst faq=document.getElementById('privacyFaq');\r\n\r\nconst button=document.getElementById('privacyButton');\r\n\r\nif(faq.classList.contains('active')){\r\n\r\nfaq.classList.remove('active');\r\n\r\nbutton.innerHTML='\u25bc Bekijk vragen';\r\n\r\n}else{\r\n\r\nfaq.classList.add('active');\r\n\r\nbutton.innerHTML='\u25b2 Sluit vragen';\r\n\r\n}\r\n\r\n}\r\n\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-3c29fad e-con e-atomic-element e-flexbox-base e-default-div e-3c29fad-50d7dc6\" data-id=\"3c29fad\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"3c29fad\">\n    \t\t<div class=\"elementor-element elementor-element-5591d44 elementor-widget elementor-widget-html\" data-id=\"5591d44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-payment-section{\r\n\r\npadding:20px;\r\n\r\nbackground:#F8FCFC;\r\n\r\n}\r\n\r\n.pc-payment-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-payment-card{\r\n\r\nbackground:#fff;\r\n\r\nborder-radius:22px;\r\n\r\nborder-top:4px solid #21C4C7;\r\n\r\nbox-shadow:0 12px 35px rgba(15,42,68,.05);\r\n\r\noverflow:hidden;\r\n\r\n}\r\n\r\n.pc-payment-header{\r\n\r\npadding:34px;\r\n\r\n}\r\n\r\n.pc-payment-label{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 16px;\r\n\r\nmargin-bottom:16px;\r\n\r\nbackground:#ECFBFB;\r\n\r\ncolor:#21C4C7;\r\n\r\nborder-radius:999px;\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:1.4px;\r\n\r\ntext-transform:uppercase;\r\n\r\n}\r\n\r\n.pc-payment-header h2{\r\n\r\nmargin:0 0 18px;\r\n\r\nfont-size:38px;\r\n\r\ncolor:#0A3157;\r\n\r\nline-height:1.2;\r\n\r\n}\r\n\r\n.pc-payment-header p{\r\n\r\nmargin:0;\r\n\r\nfont-size:16px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n.pc-payment-toggle{\r\n\r\nmargin-top:28px;\r\n\r\ndisplay:inline-flex;\r\n\r\npadding:15px 28px;\r\n\r\nbackground:#21C4C7;\r\n\r\ncolor:#fff;\r\n\r\nborder-radius:999px;\r\n\r\ncursor:pointer;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.pc-payment-toggle:hover{\r\n\r\nbackground:#18B4B7;\r\n\r\n}\r\n\r\n.pc-payment-content{\r\n\r\ndisplay:none;\r\n\r\npadding:0 34px 34px;\r\n\r\nanimation:fadePayment .35s ease;\r\n\r\n}\r\n\r\n.pc-payment-content.active{\r\n\r\ndisplay:block;\r\n\r\n}\r\n\r\n.pc-payment-question{\r\n\r\nbackground:#FAFEFE;\r\n\r\nborder:1px solid #E5EEF2;\r\n\r\nborder-radius:16px;\r\n\r\npadding:22px;\r\n\r\nmargin-bottom:18px;\r\n\r\n}\r\n\r\n.pc-payment-question:last-child{\r\n\r\nmargin-bottom:0;\r\n\r\n}\r\n\r\n.pc-payment-question h3{\r\n\r\nmargin:0 0 12px;\r\n\r\nfont-size:21px;\r\n\r\ncolor:#0A3157;\r\n\r\n}\r\n\r\n.pc-payment-question p{\r\n\r\nmargin:0;\r\n\r\nfont-size:15.5px;\r\n\r\nline-height:1.8;\r\n\r\ncolor:#5E6F7F;\r\n\r\n}\r\n\r\n@keyframes fadePayment{\r\n\r\nfrom{\r\n\r\nopacity:0;\r\n\r\ntransform:translateY(-10px);\r\n\r\n}\r\n\r\nto{\r\n\r\nopacity:1;\r\n\r\ntransform:none;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.pc-payment-section{\r\n\r\npadding:10px 20px;\r\n\r\n}\r\n\r\n.pc-payment-header{\r\n\r\npadding:24px;\r\n\r\n}\r\n\r\n.pc-payment-header h2{\r\n\r\nfont-size:30px;\r\n\r\n}\r\n\r\n.pc-payment-content{\r\n\r\npadding:0 24px 24px;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-payment-header{\r\n\r\npadding:20px;\r\n\r\n}\r\n\r\n.pc-payment-header h2{\r\n\r\nfont-size:26px;\r\n\r\n}\r\n\r\n.pc-payment-content{\r\n\r\npadding:0 20px 20px;\r\n\r\n}\r\n\r\n.pc-payment-toggle{\r\n\r\nwidth:100%;\r\n\r\njustify-content:center;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-payment-section\">\r\n\r\n<div class=\"pc-payment-container\">\r\n\r\n<div class=\"pc-payment-card\">\r\n\r\n<div class=\"pc-payment-header\">\r\n\r\n<div class=\"pc-payment-label\">\r\n\r\nPAYMENT &amp; NEXT STEPS\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\nPayout &amp; Follow-up Process\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nHere you can read what happens after you submit your claim and how the further processing will proceed.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-payment-toggle\" onclick=\"togglePaymentFaq()\">\r\n\r\n<span id=\"paymentButton\">\r\n\r\n\u25bc View questions\r\n\r\n<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-payment-content\" id=\"paymentFaq\">\r\n\r\n<div class=\"pc-payment-question\">\r\n\r\n<h3>What happens after I submit my claim?<\/h3>\r\n\r\n<p>After receiving your information, we will review it and assess your claim. If additional information is required, we will contact you.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-payment-question\">\r\n\r\n<h3>How do I stay informed about my claim?<\/h3>\r\n\r\n<p>We inform you during the process about important developments and contact you when action on your part is required.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-payment-question\">\r\n\r\n<h3>When will I receive my compensation?<\/h3>\r\n\r\n<p>Once the airline has paid the compensation and the administrative processing is completed, you will receive your reimbursement in accordance with the agreed terms.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-payment-question\">\r\n\r\n<h3>What happens if the airline does not respond?<\/h3>\r\n\r\n<p>When the airline does not respond or rejects your claim, we will assess what further steps are possible.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-payment-question\">\r\n\r\n<h3>Can I get in touch during the treatment?<\/h3>\r\n\r\n<p>Yes. Our team is available throughout the entire process to answer your questions and keep you informed about the progress.<\/p>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-payment-question\">\r\n\r\n<h3>Can I include multiple passengers in a single claim?<\/h3>\r\n\r\n<p>Yes. In many cases, multiple passengers from the same booking can be treated together in a single claim.<\/p>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\r\n\r\n<script>\r\n\r\nfunction togglePaymentFaq(){\r\n\r\nconst faq=document.getElementById('paymentFaq');\r\n\r\nconst button=document.getElementById('paymentButton');\r\n\r\nif(faq.classList.contains('active')){\r\n\r\nfaq.classList.remove('active');\r\n\r\nbutton.innerHTML='\u25bc Bekijk vragen';\r\n\r\n}else{\r\n\r\nfaq.classList.add('active');\r\n\r\nbutton.innerHTML='\u25b2 Sluit vragen';\r\n\r\n}\r\n\r\n}\r\n\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-adc7b0f e-con e-atomic-element e-flexbox-base e-default-div e-adc7b0f-b365b7d\" data-id=\"adc7b0f\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"adc7b0f\">\n    \t\t<div class=\"elementor-element elementor-element-46865fd elementor-widget elementor-widget-html\" data-id=\"46865fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n.pc-finalcta{\r\n\r\npadding:35px 20px 60px;\r\n\r\nbackground:#ffffff;\r\n\r\n}\r\n\r\n.pc-finalcta-container{\r\n\r\nmax-width:1100px;\r\n\r\nmargin:auto;\r\n\r\n}\r\n\r\n.pc-finalcta-box{\r\n\r\nbackground:linear-gradient(135deg,#0A3157 0%,#114A7D 100%);\r\n\r\npadding:65px 45px;\r\n\r\nborder-radius:26px;\r\n\r\ntext-align:center;\r\n\r\nposition:relative;\r\n\r\noverflow:hidden;\r\n\r\nbox-shadow:0 20px 60px rgba(15,42,68,.12);\r\n\r\n}\r\n\r\n.pc-finalcta-box:before{\r\n\r\ncontent:\"\";\r\n\r\nposition:absolute;\r\n\r\nwidth:320px;\r\n\r\nheight:320px;\r\n\r\nright:-120px;\r\n\r\ntop:-120px;\r\n\r\nbackground:radial-gradient(circle,rgba(255,255,255,.08),transparent 70%);\r\n\r\n}\r\n\r\n.pc-finalcta-small{\r\n\r\ndisplay:inline-block;\r\n\r\npadding:8px 16px;\r\n\r\nbackground:rgba(255,255,255,.12);\r\n\r\nborder:1px solid rgba(255,255,255,.18);\r\n\r\nborder-radius:999px;\r\n\r\ncolor:#7DE8EA;\r\n\r\nfont-size:12px;\r\n\r\nfont-weight:700;\r\n\r\nletter-spacing:1.4px;\r\n\r\ntext-transform:uppercase;\r\n\r\nmargin-bottom:18px;\r\n\r\n}\r\n\r\n.pc-finalcta-box h2{\r\n\r\nmargin:0 0 18px;\r\n\r\nfont-size:46px;\r\n\r\nline-height:1.15;\r\n\r\ncolor:#fff;\r\n\r\nfont-weight:700;\r\n\r\n}\r\n\r\n.pc-finalcta-box p{\r\n\r\nmax-width:720px;\r\n\r\nmargin:0 auto 34px;\r\n\r\nfont-size:17px;\r\n\r\nline-height:1.9;\r\n\r\ncolor:rgba(255,255,255,.92);\r\n\r\n}\r\n\r\n.pc-final-buttons{\r\n\r\ndisplay:flex;\r\n\r\njustify-content:center;\r\n\r\ngap:16px;\r\n\r\nflex-wrap:wrap;\r\n\r\n}\r\n\r\n.pc-final-primary{\r\n\r\ndisplay:inline-flex;\r\n\r\nalign-items:center;\r\n\r\njustify-content:center;\r\n\r\npadding:17px 34px;\r\n\r\nborder-radius:999px;\r\n\r\nbackground:linear-gradient(135deg,#21C4C7,#25D0D3);\r\n\r\ncolor:#fff;\r\n\r\ntext-decoration:none;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\nbox-shadow:0 10px 30px rgba(33,196,199,.25);\r\n\r\n}\r\n\r\n.pc-final-primary:hover{\r\n\r\ntransform:translateY(-3px);\r\n\r\nbox-shadow:0 18px 40px rgba(33,196,199,.35);\r\n\r\n}\r\n\r\n.pc-final-secondary{\r\n\r\ndisplay:inline-flex;\r\n\r\nalign-items:center;\r\n\r\njustify-content:center;\r\n\r\npadding:17px 34px;\r\n\r\nborder-radius:999px;\r\n\r\nborder:1px solid rgba(255,255,255,.25);\r\n\r\nbackground:rgba(255,255,255,.08);\r\n\r\ncolor:#fff;\r\n\r\ntext-decoration:none;\r\n\r\nfont-weight:700;\r\n\r\ntransition:.3s;\r\n\r\n}\r\n\r\n.pc-final-secondary:hover{\r\n\r\nbackground:rgba(255,255,255,.15);\r\n\r\n}\r\n\r\n.pc-final-trust{\r\n\r\nmargin-top:34px;\r\n\r\ndisplay:flex;\r\n\r\njustify-content:center;\r\n\r\ngap:30px;\r\n\r\nflex-wrap:wrap;\r\n\r\nfont-size:15px;\r\n\r\nfont-weight:600;\r\n\r\ncolor:#fff;\r\n\r\n}\r\n\r\n.pc-final-trust span{\r\n\r\ndisplay:flex;\r\n\r\nalign-items:center;\r\n\r\ngap:8px;\r\n\r\n}\r\n\r\n@media(max-width:768px){\r\n\r\n.pc-finalcta{\r\n\r\npadding:30px 20px 50px;\r\n\r\n}\r\n\r\n.pc-finalcta-box{\r\n\r\npadding:50px 28px;\r\n\r\n}\r\n\r\n.pc-finalcta-box h2{\r\n\r\nfont-size:34px;\r\n\r\n}\r\n\r\n.pc-finalcta-box p{\r\n\r\nfont-size:16px;\r\n\r\n}\r\n\r\n.pc-final-buttons{\r\n\r\nflex-direction:column;\r\n\r\n}\r\n\r\n.pc-final-primary,\r\n\r\n.pc-final-secondary{\r\n\r\nwidth:100%;\r\n\r\n}\r\n\r\n.pc-final-trust{\r\n\r\ngap:14px;\r\n\r\nflex-direction:column;\r\n\r\n}\r\n\r\n}\r\n\r\n@media(max-width:480px){\r\n\r\n.pc-finalcta-box{\r\n\r\npadding:42px 24px;\r\n\r\n}\r\n\r\n.pc-finalcta-box h2{\r\n\r\nfont-size:28px;\r\n\r\n}\r\n\r\n.pc-finalcta-box p{\r\n\r\nfont-size:15px;\r\n\r\nline-height:1.8;\r\n\r\n}\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n<section class=\"pc-finalcta\">\r\n\r\n<div class=\"pc-finalcta-container\">\r\n\r\n<div class=\"pc-finalcta-box\">\r\n\r\n<div class=\"pc-finalcta-small\">\r\n\r\nANY QUESTIONS?\r\n\r\n<\/div>\r\n\r\n<h2>\r\n\r\nReady to submit your claim?\r\n\r\n<\/h2>\r\n\r\n<p>\r\n\r\nHave you received answers to your questions? Submit your claim easily today. Our team will carefully review your application and guide you through the entire process.\r\n\r\n<\/p>\r\n\r\n<div class=\"pc-final-buttons\">\r\n\r\n<a href=\"\/en\/volmacht-passagier\/\" class=\"pc-final-primary\">\r\n\r\nStart your claim\r\n\r\n<\/a>\r\n\r\n<a href=\"\/en\/contact\/\" class=\"pc-final-secondary\">\r\n\r\nContact us\r\n\r\n<\/a>\r\n\r\n<\/div>\r\n\r\n<div class=\"pc-final-trust\">\r\n\r\n<span>\u2713 No Cure, No Pay<\/span>\r\n\r\n<span>\u2713 Safe &amp; Confidential<\/span>\r\n\r\n<span>\u2713 Personal support<\/span>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>VEELGESTELDE VRAGEN Antwoorden op de meest gestelde vragen Heeft u vragen over vluchtvertraging, compensatie, uw claim of benodigde documenten? Hieronder vindt u antwoorden op de vragen die wij het vaakst ontvangen. Staat uw vraag er niet tussen? Neem dan gerust contact met ons op. Start uw claim Neem contact op \u2713 No Cure, No Pay \u2713 Persoonlijke ondersteuning \u2713 Veilig &#038; Vertrouwelijk OVER UW CLAIM Over uw claim Hier vindt u antwoorden op de meest gestelde vragen over het indienen van een claim en hoe het proces verloopt. \u25bc Bekijk vragen Hoe weet ik of ik recht heb op compensatie? Wanneer uw vlucht vertraagd, geannuleerd of overboekt is, of u door vertraging uw aansluiting heeft gemist, heeft u mogelijk recht op compensatie. Dien uw claim in en wij beoordelen kosteloos of u in aanmerking komt. Hoeveel compensatie kan ik ontvangen? Afhankelijk van de vliegafstand en uw situatie kan de compensatie \u20ac250, \u20ac400 of \u20ac600 per passagier bedragen. Wij beoordelen welk bedrag in uw situatie van toepassing is. Kan ik gratis een claim indienen? Ja. Het indienen en beoordelen van uw claim is kosteloos. Wij werken op basis van no cure, no pay. Alleen bij een succesvolle claim houden wij 30% commissie in op de ontvangen compensatie. Hoe lang duurt een claim? De duur verschilt per luchtvaartmaatschappij en situatie. Wij houden u tijdens het gehele proces op de hoogte van de voortgang. Kan ik meerdere vluchten tegelijk claimen? Ja. Heeft u meerdere vluchten waarvoor u mogelijk recht heeft op compensatie? Dan kunt u deze afzonderlijk bij ons indienen. Wij beoordelen iedere vlucht individueel. Kan ik namens iemand anders een claim indienen? Ja. U kunt een claim indienen namens bijvoorbeeld uw partner, gezinslid of minderjarig kind. Hiervoor vragen wij om een ondertekende volmacht, zodat wij de claim namens de passagier kunnen behandelen. VLUCHTPROBLEMEN Vluchtvertraging &amp; Annulering Lees de antwoorden op de meest voorkomende vragen over vertraagde, geannuleerde en overboekte vluchten. \u25bc Bekijk vragen Mijn vlucht had meer dan drie uur vertraging. Kan ik een claim indienen? Bij een vertraging van drie uur of meer kunt u in veel gevallen recht hebben op compensatie. Dien uw claim in en wij beoordelen uw situatie kosteloos. Mijn vlucht werd geannuleerd. Heb ik recht op compensatie? Als uw vlucht minder dan 14 dagen voor vertrek wordt geannuleerd, heeft u mogelijk recht op compensatie. Dit hangt af van de reden van de annulering en het alternatief dat u is aangeboden. Ik heb mijn aansluiting gemist. Kan ik een claim indienen? Als uw vluchten onderdeel zijn van \u00e9\u00e9n boeking en u door de gemiste aansluiting drie uur of meer later op uw eindbestemming aankomt, heeft u mogelijk recht op compensatie. Ik mocht niet aan boord door overboeking. Wat nu? Als u door overboeking niet mee kon op uw vlucht, heeft u mogelijk recht op compensatie. Welke vluchten en luchtvaartmaatschappijen komen in aanmerking? Op dit moment behandelen wij claims die onder EU-verordening 261\/2004 vallen. Dit geldt voor vluchten die vertrekken vanuit de EU en voor bepaalde vluchten naar de EU die worden uitgevoerd door een Europese luchtvaartmaatschappij. Wij controleren graag of uw vlucht hieronder valt. Wat als de luchtvaartmaatschappij zegt dat het overmacht was? Een beroep op overmacht betekent niet automatisch dat u geen recht heeft op compensatie. Wij beoordelen of er volgens EU-verordening 261\/2004 daadwerkelijk sprake is van buitengewone omstandigheden en zetten uw claim waar nodig met juridische ondersteuning of via een juridische procedure voort. DOCUMENTEN &amp; VOLMACHT Documenten &amp; Volmacht Hier vindt u antwoorden op veelgestelde vragen over documenten, digitale ondertekening en de volmacht. \u25bc Bekijk vragen Welke documenten moet ik uploaden? Afhankelijk van uw situatie kunnen wij vragen om uw boekingsbevestiging, boardingpass of andere relevante documenten om uw claim correct te beoordelen. Ik ben mijn boardingpass kwijt. Kan ik toch een claim indienen? Ja. Ook zonder boardingpass kunnen wij in veel gevallen uw claim beoordelen. Dien uw aanvraag in en wij laten u weten welke informatie eventueel nog nodig is. Waarom moet ik een volmacht ondertekenen? Met de volmacht geeft u Proclaim Caribbean toestemming om namens u contact op te nemen met de luchtvaartmaatschappij en uw claim af te handelen. Is mijn digitale handtekening rechtsgeldig? Ja. Een digitale handtekening kan rechtsgeldig zijn wanneer deze voldoet aan de toepasselijke wettelijke eisen. Kan ik later nog documenten toevoegen? Ja. Wanneer aanvullende informatie nodig is, nemen wij contact met u op zodat u extra documenten kunt aanleveren. Worden mijn documenten veilig opgeslagen? Ja. Wij behandelen uw documenten vertrouwelijk en nemen passende beveiligingsmaatregelen om uw gegevens te beschermen. KOSTEN &amp; NO CURE NO PAY Kosten &amp; No Cure, No Pay Wij geloven in duidelijke afspraken. Hieronder leest u hoe onze no cure, no pay-service werkt en welke commissie geldt bij een succesvolle claim. \u25bc Bekijk vragen Wat betekent No Cure, No Pay? U betaalt alleen wanneer wij uw claim succesvol afronden en compensatie voor u ontvangen. In dat geval houden wij 30% commissie in op de ontvangen compensatie. Betaal ik vooraf? Nee. Het indienen en beoordelen van uw claim is kosteloos. Zijn er verborgen kosten? Nee. Bij een succesvolle claim houden wij 30% commissie in op de ontvangen compensatie. Verder brengen wij geen verborgen kosten in rekening. Wat gebeurt er als mijn claim wordt afgewezen? Als uw claim niet succesvol is, betaalt u geen succesvergoeding. Wanneer ontvang ik mijn vergoeding? Zodra de luchtvaartmaatschappij de compensatie heeft uitbetaald en de administratieve verwerking is afgerond, maken wij uw vergoeding aan u over. PRIVACY &amp; VEILIGHEID Privacy &amp; Veiligheid Wij begrijpen dat u vertrouwelijke documenten met ons deelt. Daarom behandelen wij uw gegevens zorgvuldig en volgens de geldende privacywetgeving. \u25bc Bekijk vragen Zijn mijn persoonsgegevens veilig? Ja. Wij behandelen uw persoonsgegevens vertrouwelijk en nemen passende technische en organisatorische maatregelen om uw gegevens te beschermen. Wie heeft toegang tot mijn documenten? Alleen bevoegde medewerkers die betrokken zijn bij de behandeling van uw dossier hebben toegang tot uw documenten. Worden mijn gegevens gedeeld met derden? Uw gegevens worden alleen gedeeld wanneer dit noodzakelijk is voor de behandeling van uw claim of wanneer wij 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